Software Engineer, Voice AI Infrastructure at Nooks

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

6–10+ years backend/infra engineering with real-time A/V or telephony systems
Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
Strong foundation in distributed systems and low-latency infra
Experience debugging and optimizing QoS (latency, jitter, packet loss)

Responsibilities

Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
Ensure call quality and latency meet SLA targets globally
Build services for advanced features (call transfers, monitoring, recordings)
Develop observability and debugging tools for call flows
Partner with Product/Support to enable new A/V features and fast issue resolution
Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume

Skills

WebRTC

SIP

Twilio

distributed systems

low-latency infrastructure

QoS

telephony systems

real-time audio

observability

backend infrastructure

Nooks

Virtual collaboration platform for sales teams

About Nooks

Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.

Gum Spring, West VirginiaHeadquarters

2020Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Company Equity

Remote Work Options

Risks

Competition from Zoom and Microsoft Teams expanding into sales enablement.

Economic downturns may affect subscription renewals and client acquisitions.

Data privacy concerns with AI-driven analytics could deter potential clients.

Differentiation

Nooks.ai replicates the energy of a physical sales office virtually.

The platform offers real-time interaction, coaching, and analytics for sales teams.

Nooks.ai integrates seamlessly with existing sales tools for enhanced analytics.

Upsides

Nooks.ai raised $43M in Series B funding for AI Sales Assistant Platform.

The platform's AI tools promise to make sales reps 10x more productive.

Nooks.ai is named a Rising Star in Forbes' 2023 Cloud 100 list.

Land your dream remote job 3x faster with AI

Try Jobo Free