Software Engineer, SRE (Senior/Staff levels)
Kustomer- Full Time
- Senior (5 to 8 years), Mid-level (3 to 4 years)
Candidates should possess 5+ years of experience in Site Reliability Engineering or a related software engineering role, with direct experience supporting production services at scale. Proficiency in a modern programming language, such as Ruby, Rails, or Elixir, is preferred, along with hands-on experience with observability tooling like Datadog, OpenTelemetry, and Sentry. Experience with AWS services including EC2, S3, and RDS is required, alongside knowledge of relational databases like CockroachDB and PostgreSQL with experience in performance optimization and query tuning. Experience with Kafka is a plus, and prior work developing and improving Service Level Indicators (SLIs) and Service Level Objectives (SLOs) is beneficial.
As a Senior Software Engineer, SRE at Spreedly, you will enhance the reliability, performance, and scalability of the globally distributed payments platform by focusing on the application layer and collaborating with product and platform engineers. Your responsibilities include designing, implementing, and improving observability systems using tools like Datadog and OpenTelemetry, leading root cause analysis and incident resolution, diagnosing and resolving application-level bottlenecks, optimizing database performance, serving as a reliability partner to product and infrastructure teams, building developer tools for automation, and supporting incident response and postmortems in high-stakes environments.
Integrates multiple payment gateways for transactions
Spreedly operates in the online payments industry, focusing on making online transactions accessible for various businesses. It connects merchants and platforms with over 100 payment gateway providers worldwide, allowing clients to process payments efficiently and securely. Spreedly's platform enables businesses to choose their preferred payment services, which is essential for those operating in multiple markets and currencies. The company generates revenue through fees for integration services and data analytics, helping clients optimize their payment processes. A standout feature of Spreedly is its ability to provide performance metrics, allowing businesses to compare their payment gateway success rates and processing speeds against industry averages. The goal of Spreedly is to enhance the online payment experience for its clients by offering comprehensive integration and valuable insights.