Senior Software Engineer, Site Reliability Engineering (SRE)

Position Overview

• Location Type: [Not Specified]
• Job Type: Full-time
• Salary: [Not Specified]

Spreedly is the world's leading Open Payments Platform, processing over $50 billion of GMV annually. Our Payments Orchestration platform connects businesses to a wide range of payment services. Our Advanced Vault solution offers a secure and flexible way to store and manage payment methods. We empower global enterprises and hyper-growth companies to accelerate their digital business.

About Spreedly

Spreedly's vision is a better world with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce through an open, secure, and flexible payment platform that welcomes all payment participants. We foster a culture of autonomy, transparency, and collaboration in a dynamic, high-growth organization.

Product Offering

Spreedly provides an open payments platform designed for performance and connectivity. Key products and services include:

• Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and services.
• Tokenization: Securely stores and manages payment data with a universal tokenization service.
• Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.
• Payment Vault: A secure storage solution for sensitive payment information.
• Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.

About the Role: Senior Software Engineer, Site Reliability Engineering (SRE)

As a Senior Software Engineer, SRE at Spreedly, you will be instrumental in enhancing the reliability, performance, and scalability of our globally distributed payments platform. Your focus will be on the application layer, working closely with product and platform engineers to implement robust monitoring, resolve performance issues, and improve system resiliency. This is a high-leverage technical role with significant visibility across the engineering department.

Responsibilities

• Application Observability & Monitoring: Design, implement, and refine observability systems using tools like Datadog, OpenTelemetry, and others to proactively identify and resolve system issues.
• Incident Management: Lead root cause analysis, incident resolution, and participate in the on-call rotation (approximately every 10–12 weeks), with a strong emphasis on prevention and measurable reliability improvements.
• Performance Engineering: Diagnose and resolve application-level bottlenecks within Ruby on Rails and Elixir codebases, and collaborate with engineering teams to define and achieve Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Database Optimization: Identify and address inefficiencies in queries and indexing for PostgreSQL and CockroachDB.
• Cross-Team Collaboration: Act as a reliability partner to product and infrastructure teams, providing guidance on reliability principles and embedding SRE best practices.
• Tooling & Automation: Develop developer tools to automate deployment, monitoring, and diagnostics across production systems.

Requirements

• Experience: 5+ years in SRE or related software engineering roles, with proven experience supporting production services at scale.
• Programming Proficiency: Expertise in a modern programming language; experience with Ruby, Rails, and Elixir is preferred.
• Observability Tooling: Hands-on experience with observability tools such as Datadog, OpenTelemetry, Sentry, etc.
• Cloud Experience: Experience with AWS services including EC2 (Ubuntu Linux), S3, and RDS.
• Database Knowledge: Understanding of relational databases (e.g., CockroachDB, PostgreSQL, Riak), including experience with performance optimization and query tuning. Experience with Kafka is considered a plus.
• Incident Response: Experience supporting incident response and conducting postmortems in high-stakes environments.
• SLI/SLO Development: Prior experience developing and improving SLIs/SLOs.