Replicant

Software Engineer, Self Service

Toronto, Ontario, Canada

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer Service, SaaSIndustries

Job Description

Employment Type: Full-Time Location Type: Remote Salary: [Not Specified]

Position Overview

At Replicant, we believe AI should work for people, starting with customer service. We've built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

In this role, you'll build out rich user experiences on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful self-service tools that enable users to build powerful and delightful AI-powered conversations for callers.

Responsibilities

  • Build modern, single-page applications using technologies like React and NodeJs
  • Provide technical mentorship, code reviews, and technical project leadership for your team
  • Identify and drive the adoption of new technologies, best practices, and design patterns in your team
  • Use metrics and your team's collective experience to drive development decisions
  • Share your passion for learning about technical topics with your team and peers
  • Participate in regular on-call rotations to support our systems
  • Collaborate with your team to manage and prioritize work through a rigorous, yet lightweight, agile process

Requirements

  • 3+ years of Software Development experience in a SaaS environment
  • Experience working on technical projects and prioritization with a customer-focused mindset
  • A deep understanding of the unique requirements and challenges of B2B applications, you understand the importance of reliability, scalability, and usability in B2B software
  • Strong grasp of accessibility standards (WCAG, ARIA) and experience in developing inclusive web applications that are accessible to all users, including those with disabilities
  • Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems, and API design
  • A desire to create elegant, scalable, and maintainable tools and solutions
  • Experience with some of our primary technologies: React, TypeScript (or similar) and PostgreSQL

What We Offer (For Full-Time Employees)

  • 🏠 Remote working environment that respects time zone differences
  • 💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan
  • 🏥 Top of the line healthcare (medical, vision, and dental)
  • 🏋️ Health and Wellness Perk
  • 🖥️ Equipment Stipend
  • 🌴 Flexible vacation policy
  • ✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team
  • 🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

  • Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
  • Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts.

Application Instructions

[Not Specified]

Company Information

About Replicant: At Replicant, we believe AI should work for people, starting with customer service. We've built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy.

Skills

React
Node.js
Software Development
Agile
LLMs
Voice AI
Customer Service
AI Agents
Conversation Intelligence
Single-page applications

Replicant

AI-powered customer service solutions provider

About Replicant

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Risks

Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.

Differentiation

Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.

Upsides

Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.

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