Software Engineer, Infrastructure/Back-end (Staff/Senior Staff)
KustomerSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Contact Center SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science or a related field, or equivalent practical experience, and at least 3 years of experience in software engineering roles. Strong backend development skills are required, preferably with Python, Go, Node.js, or similar languages, along with proficiency in designing clear, maintainable APIs (e.g., REST, gRPC). Familiarity with frontend development (e.g., React or similar frameworks) and experience working with databases (PostgreSQL, ClickHouse, Elasticsearch, or equivalents) is highly valued.
Responsibilities
The Software Engineer, Knowledge Assist will build scalable, reliable backend services that power real-time AI assistance and search, design APIs and data flows to support integrations with knowledge bases and customer systems, work across the stack when needed, including backend, frontend, and infrastructure layers, collaborate closely with product managers, machine learning engineers, and fellow software engineers, take ownership of projects end-to-end, from design through implementation and operation in production, and contribute to technical discussions, architecture reviews, and continuous improvement efforts.
Skills
Backend Development
Full Stack
AI
ML
Real-time Systems
Knowledge Search
Retrieval-Augmented Generation
System Integration
Cresta
AI-powered coaching for sales teams
About Cresta
Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.
Key Metrics
Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees