[Remote] Software Engineer, Journeys at Hightouch

North America

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Marketing Automation, AIIndustries

Requirements

Product-minded backend engineering experience
Deep curiosity about how systems interact over time
Experience building and debugging distributed architectures
Prioritization of reliability, observability, and fault tolerance in systems
Ability to think holistically about representing user-defined workflows as scalable, durable systems handling millions of messages, retries, and automations
Strong communication skills
Growth mindset
Motivated and persistent in achieving goals
Intellectual curiosity and interest in tackling challenges like data warehouse performance, analytics and experimentation, real-time audience syncing, and generative AI
Fit for senior role based on impact and growth potential (years of experience secondary)
Product sense
Ability to architect backend and distributed systems
Alignment with Hightouch’s values (first-principles thinking, quick and efficient movement, compassion and kindness)

Responsibilities

Work on Data Warehouse Performance (optimizing queries, storing pre-computed state, warehouse-specific improvements)
Contribute to Analytics and Experimentation (building segments, deciding data to sync, facilitating experimentation to downstream tools, tracking audience performance)
Develop Real-time Audience Syncing (faster syncing, fresher data using CDC and real-time warehouse capabilities)
Integrate Generative AI to enhance user workflows and seamless data actions
Build the orchestration layer for Journeys product (personalized, multi-step workflows reacting to real-time events, customer data, AI-generated content from the warehouse)

Skills

Backend Engineering

Distributed Systems

Reliability Engineering

Observability

Fault Tolerance

Workflow Orchestration

Data Warehouses

Snowflake

Databricks

Scalability

Retries

Real-time Events

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

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