Software Engineer II

Position Overview

• Location Type: (Not specified in the original text)
• Employment Type: Full time
• Salary: (Not specified in the original text)
• Description: The Software Engineer designs, develops, troubleshoots, and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure, and technology platforms.
  • Scope: Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope. Receives general instructions on routine work and detailed instructions on new projects.

Requirements

• Education: Bachelor’s degree (B.S/B.A) from a four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience.
• Skills:
  • Builds productive internal and external working relationships.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Understanding of various development programs.
  • Ability to quickly learn customer support processes, tools, and techniques.
  • Understanding of how to configure third-party software components and technologies.
  • Ability to perform root cause analysis of network, operating system, and other issues.
  • Excellent communication skills in English (both speaking and writing).
  • Ability to collaborate and work remotely, including use of communication tools.
  • Ability to multi-task and self-organize, including prioritization of activities.
  • Understanding of using monitoring systems.
  • Attention to detail.

Responsibilities

• Provide administration, development, and application support for end users.
• Participate in the design, develop, code, test, and debug system software.
• Review code and design software.
• Participate in configuring and integrating third-party software components and technologies.
• Engage in performing root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments.
• Address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Provide limited after hours and on-call support as needed.
• Engage in review and development of test documentation.
• Work with stakeholders and cross-functional teams on projects and initiatives.
• Other duties as required.

Preferred Qualifications

• Familiarity with system administration.

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.