Principal AI Engineer - Servicing Solutions
Goodleap- Full Time
- Expert & Leadership (9+ years)
Candidates should have a strong background in software engineering with experience in developing scalable applications. Proficiency in Golang is required, along with familiarity in working with LLM technology and techniques such as vector search and document re-ranking. Experience in collaborating with customers to gather requirements and improve product features is essential.
As a Software Engineer on the Assist Team, you will develop foundational product features, enhance LLM model results, architect LLM infrastructure, and engage with customers to understand their needs and improve their experience with the product.
Optimizes workforce management for customer support
Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.