Software Consulting Specialist - UMM at ConnectWise

Angeles City, Central Luzon, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s degree in related field or equivalent business experience
2+ years of related experience
Preferred: MBA and industry experience
Preferred: Experience with ConnectWise products
Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Strong presentation, data analytics, and communication skills
Ability to plan, organize, and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner
Ability to easily convey large amounts of complex information
Ability to use discretion, exercise good judgement, and maintain confidential information

Responsibilities

Provides support to cross-functional teams, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Service & Support team through the explanation of facts, policies, and practices
Coordinates all aspects of project implementation, working closely with the client and internal project team
Assists and trains clients on ConnectWise solutions to solve for their needs
Manages the workflow/timeline with client start date, while continually updating notes
Trains on selected products, services, processes, and procedures
Monitors projects implementation plan in accordance with contract agreement to meet client expectation
Conducts kick-off meetings with new clients to review expectations, project implementation timeline, and plan milestones or deliverables
Effectively communicates to clients on project status
Maintains key performance indicators and metrics provided by management
Assists with coaching/mentoring colleagues on products, processes, and industry

Skills

ConnectWise

Project Management

Client Training

Software Support

Workflow Management

Documentation

Data Analysis

Cross-functional Collaboration

Implementation Coordination

Client Onboarding

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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