Software Complaint Investigation Engineer at Abbott

Alameda, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Ability to conduct thorough investigation activities on customer-reported software application issues (mobile and web apps) to ensure reliability and safety of medical device software products
Proficiency in performing testing according to procedures to replicate issues and identify root causes
Skills in collaborating with various teams, key stakeholders, and cross-functionally to address issues, prevent problems, and support continuous improvements
Capability to ensure complaint investigations are completed according to procedures, in a timely manner, with appropriate prioritization, and meet division goals for timeliness
Competence in documenting activities accurately, with quality and timeliness, using software applications, computers, and databases in accordance with requirements and regulations
Experience in supporting development of investigation procedures, troubleshooting methodologies, replication strategies for complex issues, and metrics to assess investigation process effectiveness
Strong verbal and written communication skills for team and cross-functional engagement, including communicating trends, analysis, and suggestions for efficiency and improvements
Knowledge to keep up to date with new product developments, support complaint readiness prior to launch (including validation and post-launch sustaining), and monitor/report adverse trends
Ability to work effectively with team members and managers at all levels

Responsibilities

Conduct investigation activities on complaints related to software applications (mobile and web apps), ensuring equipment is appropriately installed/maintained and investigations are completed per procedures and timelines
Meet division goals for timeliness of complaint investigations and identify opportunities for process improvements/efficiencies
Ensure accuracy, quality, and timeliness of documentation for activities, including providing data to management using required tools and in compliance with regulations
Support development and establishment of investigation procedures, troubleshooting methodologies, replication strategies, and metrics for software-related complaint investigations
Engage in effective communications within the team and cross-functionally, communicating trends/analysis to stakeholders and suggesting changes for efficiency/improvements
Stay current on new products, collaborate on complaint readiness pre-launch (including validation), and support post-launch sustaining activities
Monitor performed activities, report adverse trends/emerging issues to management and SMEs, and participate in developing solutions

Skills

Software Testing

Root Cause Analysis

Mobile Applications

Web Applications

Medical Device Software

Complaint Investigation

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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