Nutrafol

Social Media Response Associate (Part-Time/Contract)

United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Health and Wellness, Consumer GoodsIndustries

KeepGrowing with Nutrafol

Nutrafol is a growing company dedicated to helping people grow into the best version of themselves. As pioneers in hair wellness, we create clinically tested products for hair growth and provide support throughout our customers' hair journeys. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals, and natural ingredients. Recommended by over 7,500 physicians and hair professionals, our products deliver trusted, reliable results. We are committed to continuous innovation, challenging existing treatments and methodologies to advance hair science. As our customers grow, so do we – by embracing individuality, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

About the Role

Position: Social Media Response Associate Employment Type: Part-time/Contract Contract Length: 6 Months Location Type: Remote

Nutrafol is seeking a highly motivated and versatile part-time/contract Social Media Response Associate to support our ever-growing digital audience. This is a remote position.

Schedule Options (32 hours per week):

Schedule Option 1:

  • Tuesday, Wednesday, Thursday:
    • Pacific Time (PT): 11:00 am - 7:00 pm
    • Mountain Time (MT): 12:00 pm - 8:00 pm
    • Central Time (CT): 1:00 pm - 9:00 pm
    • Eastern Time (ET): 2:00 pm - 10:00 pm
  • Sunday:
    • Pacific Time (PT): 10:00 am - 6:00 pm
    • Mountain Time (MT): 11:00 am - 7:00 pm
    • Central Time (CT): 12:00 pm - 8:00 pm
    • Eastern Time (ET): 1:00 pm - 9:00 pm

Schedule Option 2:

  • Tuesday, Wednesday, Saturday:
    • Pacific Time (PT): 10:00 am - 6:00 pm
    • Mountain Time (MT): 11:00 am - 7:00 pm
    • Central Time (CT): 12:00 pm - 8:00 pm
    • Eastern Time (ET): 1:00 pm - 9:00 pm
  • Friday:
    • Pacific Time (PT): 12:00 pm - 8:00 pm
    • Mountain Time (MT): 1:00 pm - 9:00 pm
    • Central Time (CT): 2:00 pm - 10:00 pm
    • Eastern Time (ET): 3:00 pm - 11:00 pm

About You

The ideal candidate possesses a strong passion and understanding of digital spaces and community operations, particularly on social media platforms, coupled with a robust writing background. You will report to our Digital Reputation Manager and be an integral part of the Community team. Collaboration with PR, Influencer Marketing, CX, and Creative team members is essential for cross-functional success.

This role requires a passion for customer experience, a can-do attitude, and a mindset that no task is too small. An interest in the wellness space and experience working with direct-to-consumer lifestyle brands is a plus.

Responsibilities

  • Work closely with the Digital Reputation Manager to execute a multi-platform strategy for responses and proactive communications, scaling and intensifying consumer support in our digital spaces.
  • Incorporate learnings from consumer feedback into the content plan.
  • Monitor, record, analyze, and summarize sentiment learnings, presenting them in an actionable format to the larger team.
  • Brainstorm, organize, and execute community initiatives focused on supporting and retaining Nutrafol customers.
  • Engage with the online community by responding to comments in a timely manner.
  • Identify, monitor, and respond to reviews and comments on platforms such as Instagram, TikTok, Google, Facebook, Reddit, X, and various product review forums, across both paid and organic posts and DMs.
  • Manage social listening tools to monitor positive/negative comments and topic trends, aiming to boost engagement and resolve potential conflicts that may affect community and brand reputation.
  • Collaborate with various teams to develop appropriate responses to external comments and reviews.

Skills

Social Media
Customer Service
Communication

Nutrafol

Natural supplements for hair growth and health

About Nutrafol

Nutrafol focuses on improving hair health by providing natural supplements aimed at addressing hair thinning and promoting hair growth. Their products are formulated with a blend of vitamins, minerals, and natural ingredients that target the underlying causes of hair loss, such as genetics, stress, diet, and environmental factors. Nutrafol sells these supplements directly to consumers through their website, offering personalized plans developed by naturopathic doctors to meet individual needs. Unlike many competitors, Nutrafol emphasizes a drug-free approach and backs its products with clinical studies to ensure safety and effectiveness. The company's goal is to help individuals achieve visibly thicker and stronger hair through tailored, data-driven solutions.

New York City, New YorkHeadquarters
2013Year Founded
$34MTotal Funding
SERIES_BCompany Stage
Healthcare, Consumer GoodsIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Unlimited Paid Time Off
Wellness Program
Meal Benefits
Phone/Internet Stipend
Professional Development Budget
Pet Insurance
Remote Work Options

Risks

Increased competition from new entrants like Divi could impact Nutrafol's market share.
Nutrafol Skin faces challenges in a saturated acne treatment market.
Partnership with Sephora may lead to competition with established brands in their retail space.

Differentiation

Nutrafol offers a whole-body approach to hair health, unlike many competitors.
The company is backed by over 3,000 physicians, clinics, and stylists in the U.S.
Nutrafol's products are clinically proven, drug-free, and target root causes of hair thinning.

Upsides

Nutrafol's expansion into skin health taps into a large, existing market.
Partnership with Sephora increases Nutrafol's visibility and retail presence.
Growing consumer interest in personalized health solutions aligns with Nutrafol's offerings.

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