KeepGrowing with Nutrafol

Nutrafol is a growing company dedicated to helping people grow into the best version of themselves. As pioneers in hair wellness, we create clinically tested products for hair growth and provide support throughout our customers' hair journeys. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals, and natural ingredients. Recommended by over 7,500 physicians and hair professionals, our products deliver trusted, reliable results. We are committed to continuous innovation, challenging existing treatments and methodologies to advance hair science. As our customers grow, so do we – by embracing individuality, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

About the Role

Position: Social Media Response Associate Employment Type: Part-time/Contract Contract Length: 6 Months Location Type: Remote

Nutrafol is seeking a highly motivated and versatile part-time/contract Social Media Response Associate to support our ever-growing digital audience. This is a remote position.

Schedule Options (32 hours per week):

Schedule Option 1:

• Tuesday, Wednesday, Thursday:
  • Pacific Time (PT): 11:00 am - 7:00 pm
  • Mountain Time (MT): 12:00 pm - 8:00 pm
  • Central Time (CT): 1:00 pm - 9:00 pm
  • Eastern Time (ET): 2:00 pm - 10:00 pm
• Sunday:
  • Pacific Time (PT): 10:00 am - 6:00 pm
  • Mountain Time (MT): 11:00 am - 7:00 pm
  • Central Time (CT): 12:00 pm - 8:00 pm
  • Eastern Time (ET): 1:00 pm - 9:00 pm

Schedule Option 2:

• Tuesday, Wednesday, Saturday:
  • Pacific Time (PT): 10:00 am - 6:00 pm
  • Mountain Time (MT): 11:00 am - 7:00 pm
  • Central Time (CT): 12:00 pm - 8:00 pm
  • Eastern Time (ET): 1:00 pm - 9:00 pm
• Friday:
  • Pacific Time (PT): 12:00 pm - 8:00 pm
  • Mountain Time (MT): 1:00 pm - 9:00 pm
  • Central Time (CT): 2:00 pm - 10:00 pm
  • Eastern Time (ET): 3:00 pm - 11:00 pm

About You

The ideal candidate possesses a strong passion and understanding of digital spaces and community operations, particularly on social media platforms, coupled with a robust writing background. You will report to our Digital Reputation Manager and be an integral part of the Community team. Collaboration with PR, Influencer Marketing, CX, and Creative team members is essential for cross-functional success.

This role requires a passion for customer experience, a can-do attitude, and a mindset that no task is too small. An interest in the wellness space and experience working with direct-to-consumer lifestyle brands is a plus.

Responsibilities

• Work closely with the Digital Reputation Manager to execute a multi-platform strategy for responses and proactive communications, scaling and intensifying consumer support in our digital spaces.
• Incorporate learnings from consumer feedback into the content plan.
• Monitor, record, analyze, and summarize sentiment learnings, presenting them in an actionable format to the larger team.
• Brainstorm, organize, and execute community initiatives focused on supporting and retaining Nutrafol customers.
• Engage with the online community by responding to comments in a timely manner.
• Identify, monitor, and respond to reviews and comments on platforms such as Instagram, TikTok, Google, Facebook, Reddit, X, and various product review forums, across both paid and organic posts and DMs.
• Manage social listening tools to monitor positive/negative comments and topic trends, aiming to boost engagement and resolve potential conflicts that may affect community and brand reputation.
• Collaborate with various teams to develop appropriate responses to external comments and reviews.