[Remote] Social Media Response Associate (Part-Time/Contract) at Nutrafol

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Health and Wellness, Biotechnology, Consumer GoodsIndustries

Requirements

Candidates should have a strong passion and understanding of digital spaces and how communities operate on them, including social media platforms, as well as a strong writing background. Interest in the wellness space and experience working with direct-to-consumer lifestyle brands is a plus. This is a part-time, 6-month contract role requiring 32 hours per week with a set schedule. A can-do attitude and passion for customer experience are essential.

Responsibilities

The Social Media Response Associate will execute a multi-platform strategy for responses and proactive communications, engaging with the online community by responding to comments in a timely manner. This role involves identifying, monitoring, and responding to reviews and comments across various platforms, managing social listening tools to monitor sentiment and trends, and boosting engagement while resolving potential conflicts. The associate will collaborate with various teams to develop appropriate responses, ensure goals are met, and communicate anecdotal and qualitative data to recommend improvements. They will also create monthly sentiment reports, communicate weekly trends to the paid team, and become an expert on community members to assist the Communications team.

Skills

Social Media

Community Management

Customer Service

Writing

Digital Marketing

Nutrafol

Natural supplements for hair growth and health

About Nutrafol

Nutrafol focuses on improving hair health by providing natural supplements aimed at addressing hair thinning and promoting hair growth. Their products are formulated with a blend of vitamins, minerals, and natural ingredients that target the underlying causes of hair loss, such as genetics, stress, diet, and environmental factors. Nutrafol sells these supplements directly to consumers through their website, offering personalized plans developed by naturopathic doctors to meet individual needs. Unlike many competitors, Nutrafol emphasizes a drug-free approach and backs its products with clinical studies to ensure safety and effectiveness. The company's goal is to help individuals achieve visibly thicker and stronger hair through tailored, data-driven solutions.

New York City, New YorkHeadquarters

2013Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Healthcare, Consumer GoodsIndustries

201-500Employees