SMB Customer Success Manager at Articulate

United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, EdTech, SaaSIndustries

Requirements

3+ years experience working in customer success, account management or sales roles
Experience working in a high-volume, technology-assisted environment
Strong verbal and written communication skills with a passion for developing deep customer relationships
Natural curiosity with excellent critical thinking skills
Resilience, adaptability and a history of thriving in a fast-paced environment
Ability to work independently, while also contributing as part of a team
Ability to understand customer’s business needs and how those connect back to product value

Responsibilities

Manage all post-sales activity for Articulate 360 customers
Increase customer retention by focusing on adoption, health & renewals
Effectively prioritize & manage a high volume of customers to ensure on-time renewals
Proactively identify revenue opportunities and risks, and develop effective strategies to manage them
Accurately forecast revenue retention and risks
Identify CSQLs and work collaboratively with Sales teams to convert expansion opportunities to revenue
Function as a customer advocate and provide internal feedback on how Articulate 360 can help achieve our customers’ outcomes
Collaborate cross-functionally with Product, Support, and Marketing to bring the voice of the customer into everything we build
Collaborate with CS leadership to improve the SMB customer journey
Actively participate in all enablement and training activities as assigned
Other customer success duties as assigned

Skills

Customer Success

Account Management

Customer Retention

Revenue Forecasting

CSQL

Sales Collaboration

Cross-functional Collaboration

Customer Advocacy

Adoption Management

Renewals

Data Analysis

Automation

Verbal Communication

Written Communication

Critical Thinking

Articulate

E-learning software for course creation

About Articulate

Articulate provides e-learning software and resources aimed at businesses, educational institutions, and individual course creators. Its main product, Articulate 360, is a subscription service that includes tools like Storyline 360 and Rise 360, which help users create interactive online courses without needing advanced technical skills. Storyline 360 allows for the development of custom e-learning courses, while Rise 360 is designed for ease of use and responsive design, making it suitable for various devices. Articulate differentiates itself from competitors through its user-friendly design, comprehensive features, and strong community support. The company's goal is to simplify the course creation process and empower users to deliver effective online training.

New York City, New YorkHeadquarters

2002Year Founded

$1,459.1MTotal Funding

SERIES_ACompany Stage

Consumer Software, EducationIndustries

501-1,000Employees

Benefits

Student debt repayment

401(k) savings

Supplemental insurance

Mental health sessions

Health savings account (HSA)

Life coaching

Flexible PTO

Fully remote

Well-being benefit

Medical insurance

Baby bonding leave

Child care assistance

Tuition reimbursement

Transgender benefit

Company matching donations

Abortion travel assistance

Service sabbatical

Cash for Change

Risks

Emerging e-learning platforms offer similar features at lower costs, increasing competition.

Rapid AI advancements could outpace Articulate's current offerings if not updated swiftly.

Data privacy concerns with AI integration may lead to regulatory scrutiny.

Differentiation

Articulate 360 offers a comprehensive suite of e-learning tools for diverse users.

Storyline 360 allows custom, interactive course creation without advanced technical skills.

Rise 360 provides ease of use and responsive design for mobile-friendly courses.

Upsides

Articulate's AI Assistant in Rise 360 enhances online course creation capabilities.

The $1.5 billion funding boosts Articulate's growth and innovation potential.

Rise Themes improve engagement and outcomes in e-learning experiences.

Land your dream remote job 3x faster with AI

Try Jobo Free