Virtru

SMB Customer Success Manager

Philippines

₱900,000 – ₱900,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Data Privacy, Cybersecurity, Software as a Service (SaaS)Industries

Requirements

Candidates should possess at least 4 years of experience in a customer-facing role such as support, sales, customer success, or account management, with a minimum of 2 years of experience supporting technical products, applications, and/or environments. They must also demonstrate strong technical aptitude and problem-solving skills, coupled with a positive, customer-oriented attitude and exceptional written and verbal communication skills, along with comfort working in a fast-paced environment and strong organizational and prioritization skills.

Responsibilities

The SMB Customer Success Manager will be responsible for onboarding and training new customers on Virtru’s products, delivering a great first time experience, managing the renewal process and hitting retention targets, running account reviews for existing customers and educating them on new Virtru features and products, driving engagement and product usage across their book, handling at-risk customers and potential churn scenarios, generating invoices and assisting with collections, and handling any other outlier scenarios across the base.

Skills

Customer Success
Account Management
Communication
Technology Adoption
Customer Engagement

Virtru

Cybersecurity solutions for data protection and privacy

About Virtru

Virtru provides data protection and privacy solutions that ensure secure sharing, storage, and analysis of data throughout its lifecycle. The core of Virtru's offering is the Trusted Data Format (TDF), which allows users to maintain control over their data, ensuring it remains protected and accessible only to authorized individuals, regardless of where it is stored or shared. This platform is utilized by over 20,000 organizations across various sectors, including healthcare, finance, government, and education, to safeguard sensitive information and comply with regulatory requirements. Unlike many competitors, Virtru offers a suite of developer tools that can be integrated into existing applications and systems, allowing organizations to embed data protection seamlessly. The company's goal is to empower organizations to maintain control over their data while preventing breaches and ensuring compliance through subscription-based services and licensing agreements.

Key Metrics

Washington, District of ColumbiaHeadquarters
2012Year Founded
$131.8MTotal Funding
SERIES_CCompany Stage
CybersecurityIndustries
51-200Employees

Benefits

Hybrid Work Options
Unlimited Paid Time Off
Home Office Stipend
Professional Development Budget
Company Social Events
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Stock Options

Risks

Potential over-reliance on Google Cloud could pose risks if partnership dynamics change.
Departure of key figure Rob McDonald might impact product development momentum.
Rapid public sector expansion increases exposure to regulatory scrutiny and compliance challenges.

Differentiation

Virtru's Trusted Data Format offers persistent data protection across all storage and sharing platforms.
The company provides seamless integration with Google Workspace, enhancing data security for users.
Virtru's solutions are trusted by over 20,000 organizations across various industries.

Upsides

Increased demand for zero-trust security solutions boosts Virtru's market potential.
Recognition through multiple awards enhances Virtru's credibility and client attraction.
Expansion in the public sector indicates strategic growth and new opportunities.

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