SailPoint

Site Reliability Engineer

India

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Identity Security, Cloud Enterprise, SaaSIndustries

Site Reliability Engineer - IdentityNow

Employment Type: Full time

Position Overview

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. IdentityNow is SailPoint’s Identity as a Service (IDaaS) product, and the Site Reliability Engineer will be a key player on our Reliability Engineering team servicing the IdentityNow product suite. We are looking for engineers with broad experience in building and running distributed systems at global scale. If you enjoy analyzing complicated problems, innovating creative solutions, and collaborating across teams to build reliable, scalable, and impactful solutions, come join our Reliability Engineering team. We are a team of people that write software to solve scalability, observability, security, reliability, and operability problems.

What You’ll Make Happen:

  • Make it easy for everyone to create, consume, manage, and scale reliable cloud production services to achieve more.
  • Work independently or collaboratively on SailPoint SaaS services to design, develop, and improve end-to-end reliability and maintainability for all services.
  • Coach engineering teams on observability best practices such as setting up well-defined Service Level Objectives (SLOs).
  • Lead engineering teams through post-incident reviews to define effective preventive actions.
  • Collaborate effectively with developers to increase system reliability through short-term embedding programs.
  • Enable our engineering teams to scale our enterprise operations by providing guidance, best practices, and support as part of an SRE Center of Excellence.
  • Manage cross-functional requirements working with Engineering, Product, Services, and other departments.
  • Develop and implement automation tools and processes to streamline operations and enhance system performance.
  • Be a mentor of quality for design reviews, code, test cases, automation, observability, root cause analysis, and self-healing.
  • Influence architectural design, implementation, consolidation, and simplification for global scale.
  • Focuses on expanding own skills and looking at improving their teammates' skills.
  • Drive operational excellence to deliver frictionless operation, happy on-call, and optimal customer experience.

Requirements:

  • 5+ years of experience in SRE or DevOps production operations supporting a highly available environment for SaaS software or cloud service provider.
  • Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as Code, preferably Terraform.
  • Experience with containerization technology and/or Kubernetes.
  • Experience with metrics, tracing, and logging observability tools such as Prometheus, Grafana, Honeycomb, and Kibana.
  • Experience with incident management, including conducting incident reviews.
  • Experience with programming languages (Java, Python, Go, etc).
  • Strong understanding of Linux, software development, systems, networking, and Cloud concepts.
  • Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.
  • Excellent communication skills - English fluency of C1 or higher preferred.
  • Bachelor's degree in Computer Science or other technical discipline, or equivalent experience is preferred, not required.

Onboarding Timeline:

Within the first 30 days you will:

  • Onboard into your new role, get familiar with our product offering and technology stack.
  • If applicable, come up to speed on the Identity Access Management space.
  • Get to know your peers, leaders, and other engineers to understand current state, challenges, and motivations.
  • Get to understand the current state of our reliability practices.

By 90 days:

  • Contribute to the technical architecture of our reliability and capacity planning practices, providing architectural ideas.
  • Look beyond the immediate backlog to create and share a forward-t

Skills

distributed systems
scalability
observability
security
reliability
operability
cloud production services
SaaS
SLOs
automation
system performance

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters
2004Year Founded
$20.7MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.
Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.
Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.
The company leverages AI and machine learning to enhance identity security solutions.
SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.
Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.
Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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