Site Manager, Dallas, #156 at Gopuff

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Delivery ServicesIndustries

Requirements

6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees
Retail, grocery, military, restaurant or equivalent experience
Bachelor’s degree, preferred
Strong written and verbal communication skills
Strong skills with conflict resolution
Strong skills with team development and engagement
Proficiency in computer usage, email, and Google Suite
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds

Responsibilities

Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems
Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
Training and coaching associates in the facility to work safely while following all standard work and processes
Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
Create and implement plans to improve the safety, culture and financial performance of the facility

Skills

Key technologies and capabilities for this role

Warehouse OperationsInventory ManagementTeam LeadershipKPI OptimizationTraining and CoachingSafety ComplianceHR ComplianceFinancial PerformanceAsset ProtectionOrder Fulfillment

Questions & Answers

Common questions about this position

What experience is required for the Site Manager role?

Candidates need 6+ years of experience in a fast-paced environment leading a blended workforce of W2 and 1099 employees, with background in retail, grocery, military, restaurant, or equivalent. A Bachelor’s degree is preferred.

What are the key skills needed for this position?

Required skills include strong written and verbal communication, conflict resolution, team development and engagement, proficiency in computer usage, email, and Google Suite, and the ability to lead in an ever-changing environment as a change agent.

What is the work schedule like for the Site Manager?

The role requires fluid schedules with availability during peak hours from 5pm to 3am, plus support on weekends and holidays as needed. Physical demands include standing, bending, reaching, walking, and lifting up to 49 pounds.

What does the team structure look like under the Site Manager?

The Site Manager leads a local team of Shift Leaders and Field Operations Associates, while also overseeing a team of independent Driver Partners.

What makes a strong candidate for this Site Manager position?

A strong candidate is a self-starting entrepreneurial leader with drive, grit, positivity, enthusiasm, and a proven track record of improving processes, leading teams, and driving KPIs in a fast-paced environment while prioritizing customer experience.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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