Site Leader - Fern Valley at Gopuff

Louisville, Kentucky, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Grocery, LogisticsIndustries

Requirements

6+ years of experience with a fast-paced environment and leading a workforce of employees
Retail, grocery, military, restaurant or equivalent experience
Bachelor’s degree, preferred
Strong written and verbal communication skills
Strong skills with conflict resolution
Strong skills with team development and engagement
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds

Responsibilities

Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems
Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
Create and implement plans to improve the financial performance of the facility

Skills

Key technologies and capabilities for this role

Team LeadershipOperations ManagementInventory ManagementConflict ResolutionProcess ImprovementKPI ManagementFinancial PerformanceCompliance

Questions & Answers

Common questions about this position

What benefits does Gopuff offer for this Site Leader position?

Gopuff offers Medical/Dental/Vision Insurance for full-time employees, 401(k) Retirement Savings Plan, 25% employee discount & FAM Membership, Vacation and Sick Time for eligible employees, and EAP through AllOne Health.

Is this Site Leader role remote or does it require on-site work?

This is an on-site role at the Fern Valley facility requiring oversight of facility operations, with availability during peak hours (5pm - 3am), weekends, and holidays as needed, including physical tasks like standing, bending, and lifting up to 49 pounds.

What are the key qualifications and skills required for the Site Leader role?

Candidates need 6+ years in a fast-paced environment leading employees, preferably in retail, grocery, military, or restaurant; strong communication, conflict resolution, and team development skills; ability to lead in changing environments and improve processes; Bachelor's degree preferred.

What does the team structure look like for the Site Leader at Gopuff?

The Site Leader leads a local team of Shift Leaders and Field Operations Associates, overseeing all facility operations and ensuring the team delivers a perfect customer experience.

What makes a strong candidate for the Site Leader position at Gopuff?

A strong candidate is a self-starting, entrepreneurial leader with drive, grit, positivity, and enthusiasm, demonstrated by 6+ years leading in fast-paced environments, improving processes, and driving KPIs while putting customers first.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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