Shift Supervisor - Starbucks Penn Square at Brixmor Property Group

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, HospitalityIndustries

Requirements

Customer service experience in a retail or restaurant environment - 1 year
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling

Responsibilities

Acting with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipating customer and store needs by constantly evaluating environment and customers for cues
Communicating information to manager so that the team can respond as necessary to create the Third Place environment during each shift
Assisting with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Providing feedback to store manager on partner performance during shift
Contributing to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
Creating a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
Delivering legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
Discovering and responding to customer needs
Developing positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
Executing store operations during scheduled shifts
Organizing opening and closing duties as assigned
Following Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Following all cash management and cash register policies and ensuring proper cash management practices are followed by shift team
Following up with baristas during the shift to ensure the delivery of legendary customer service for all customers
Providing quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Following health, safety and sanitation guidelines for all products
Recognizing and reinforcing individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
Utilizing operational tools to achieve operational excellence during the shift
Maintaining regular and punctual attendance

Skills

Key technologies and capabilities for this role

Customer ServiceTeam SupervisionCash HandlingEmployee TrainingStore OperationsSafety and SecurityOperational PoliciesTeam Coaching

Questions & Answers

Common questions about this position

What is the salary for the Shift Supervisor position?

This information is not specified in the job description.

Is this Shift Supervisor role remote or onsite?

The position is onsite.

What are the minimum qualifications for this role?

Customer service experience in a retail or restaurant environment for 1 year is required, along with the ability to maintain regular and consistent attendance and punctuality, work flexible hours including early mornings, evenings, weekends, nights and/or holidays, and meet store operating policies and standards.

What is the company culture like for this Starbucks Shift Supervisor role?

The role emphasizes acting with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks, contributing to a positive team environment, creating a positive learning environment with clear coaching and feedback, and delivering legendary customer service.

What makes a strong candidate for the Shift Supervisor position?

Strong candidates have at least 1 year of customer service experience in retail or restaurant settings, can maintain calm during high-volume periods, provide coaching and feedback to team members, ensure operational excellence, and commit to flexible scheduling including weekends and holidays.

Brixmor Property Group

Owns and operates retail shopping centers

About Brixmor Property Group

Brixmor Property Group owns and operates around 360 retail centers in the United States, serving as important locations where retailers and communities interact. Their properties range from large shopping centers to smaller spaces available for lease or sale. The company focuses on sustainable growth by revitalizing underused assets and collaborating with businesses to create lively retail environments. Brixmor's revenue comes mainly from leasing spaces to a variety of tenants, including national retailers, local businesses, and seasonal pop-up shops. They offer flexible leasing options and prime locations to attract a diverse clientele. Brixmor stands out from competitors through its commitment to community engagement and sustainable practices, ensuring that its properties remain appealing and beneficial to both tenants and local communities.

New York City, New YorkHeadquarters

1985Year Founded

$400MTotal Funding

IPOCompany Stage

Real EstateIndustries

201-500Employees

Benefits

Paid parental leave

Medical/Rx/Vision coverage

Dental

Flexible spending accounts

401(k)

Life insurance

Service days

Education assistance

Risks

Rising interest rates could impact Brixmor's financing for acquisitions and redevelopment.

E-commerce growth may reduce foot traffic to Brixmor's physical shopping centers.

Potential tenant bankruptcies could increase vacancy rates and reduce rental income.

Differentiation

Brixmor focuses on grocery-anchored centers, ensuring stable foot traffic and revenue.

The company partners with entrepreneurs to revitalize underused assets, enhancing community value.

Brixmor offers flexible leasing options, attracting diverse tenants including pop-up shops.

Upsides

Moody's upgraded Brixmor's credit rating to 'Baa2', reflecting strong operating results.

Record occupancy rates and lease retention indicate robust demand for Brixmor's properties.

Brixmor's focus on sustainability aligns with increasing tenant and investor preferences.

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