Shift Leader | Midtown Manhattan at Blank Street

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, Hospitality, RetailIndustries

Requirements

Strong customer service skills
Passion for coffee
Ability to work in a fast-paced environment
Team player

Responsibilities

Spearhead individual, team, and location initiatives to drive sales and business performance
Support the General Manager in leading company-wide initiatives
Regularly meet with the Senior Leadership team to provide feedback and contribute to store success
Deeply care for and coach your teammates
Assist in coaching and mentoring new employees using our Learning Management System (LMS) and progression pathways
Execute coffee products flawlessly according to company standards
Craft beautiful, well-executed coffee products and serve all Blank Street customers with energy, warmth, and empathy
Maintain coffee quality standards across the store
Communicate the unique qualities and differentiators of Blank Street’s products to customers and teammates

Skills

Key technologies and capabilities for this role

Customer ServiceCoffee PreparationTeam LeadershipEmployee CoachingSales PerformanceHospitality

Questions & Answers

Common questions about this position

What is the salary for the Shift Leader position?

This information is not specified in the job description.

Where is the Shift Leader role located?

The position is available at multiple locations including Brooklyn, Manhattan, Boston, DC, and London.

What skills are needed for the Shift Leader position?

This information is not specified in the job description, but strong customer service skills, passion for coffee, ability to work in a fast-paced environment, and being a team player are implied.

What is the company culture like at Blank Street?

Blank Street values attention to detail ('Magic is in the Details'), teamwork ('Move as One'), and hospitality ('My Home is your Home' Hospitality), fostering a positive, collaborative team environment.

What makes a strong candidate for this Shift Leader role?

Strong candidates are passionate about coffee, excel in customer service, thrive in fast-paced environments, and are collaborative team players who lead by example.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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