Shift Leader | Leeds at Blank Street

Leeds, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, HospitalityIndustries

Requirements

Experience in the customer service or hospitality industry
Availability that meets the needs of our cafes: Full Time 35 hours per week, 4-5 days of availability required, must be available to work 2 peak days (Friday, Saturday, Sunday), weekend and holiday availability preferred
Authorised to work in the UK
Love for cafe culture and people
Friendly, open and approachable person who is able to work well with others
Strong knowledge of coffee and equipment
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high volume environments
Be an exemplary ambassador of our brand to new neighbourhoods

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution focused handling of any minor customer issue
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipBaristaCoffee PreparationSalesTraining

Questions & Answers

Common questions about this position

What skills are required for the Shift Leader role?

Required skills include strong knowledge of coffee and equipment, strong decision making and multi-tasking skills, and strong interpersonal communication skills. Candidates should also have a love for cafe culture and people, be friendly and approachable, and able to work well with others.

What is the location for this Shift Leader position?

The position is based in Leeds.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Blank Street?

Blank Street offers an inclusive, collaborative workplace where your voice counts and you can make a difference, with a focus on thriving in fast-paced environments and building team commitment to deliver quality products and service.

What makes a strong candidate for this Shift Leader position?

A strong candidate is a born player-coach who thrives working alongside a team, is customer-centric with a love for cafe culture, has strong coffee knowledge, and excels in decision-making, multi-tasking, and interpersonal communication in a fast-paced setting.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free