Shift Leader | Boston at Blank Street

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, HospitalityIndustries

Requirements

2+ years’ experience in a customer service leadership position
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes: Full Time 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday); Availability to work between 6:30 am and 9:00 pm; Weekend and holiday availability preferred
Authorized to work in the U.S
Love for cafe culture and people
Friendly, open and approachable person who is able to work well with others
Strong knowledge of coffee and equipment
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high volume environments
Be an exemplary ambassador of our brand to new neighborhoods

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution focused handling of any minor customer issue
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Skills

Key technologies and capabilities for this role

coffee knowledgecoffee equipmentdecision makingmulti-taskinginterpersonal communicationcustomer serviceteam trainingfast-paced operationsbrand ambassadorship

Questions & Answers

Common questions about this position

What experience is required for the Shift Leader position?

Candidates need 2+ years’ experience in a customer service leadership position, along with strong knowledge of coffee and equipment.

What are the shift hours and availability requirements?

Full-time role is 30-40 hours per week with 4-5 days availability, including 2 peak days (Friday, Saturday, Sunday), and shifts between 6:30 am and 9:00 pm. Weekend and holiday availability is preferred.

What physical requirements are there for this job?

Candidates must be able to lift 25+ lbs and stand for long periods of time.

What does a Shift Leader do at Blank Street?

You'll craft coffee products, train new employees, open and close the location, handle customer issues, and lead initiatives to boost sales and build a loyal customer base.

Is the Shift Leader position remote or on-site?

This is an on-site role in Boston cafes, requiring availability that meets cafe needs including early mornings, evenings, weekends, and holidays.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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