Services Operations Leader, Indonesia at GE Healthcare

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Bachelor’s degree with 3+ years of experience in service operations, supply chain, or production leadership; or High School diploma/GED with 15+ years of relevant experience
Proven leadership experience with the ability to manage teams and drive results
Strong analytical, planning, and decision-making skills
Proficiency in service systems and tools, with the ability to adapt to evolving technologies and processes

Responsibilities

Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning
Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics
Maintain data integrity across systems (e.g., Support Central, Legacy platforms) for install base and service records
Drive productivity and cost-efficiency through process optimization and LEAN implementation
Lead and develop service operations teams, including technicians and support staff
Establish and monitor team goals aligned with Safety, Quality, Delivery, Cost, and People (SQDCP) metrics
Develop training plans to enhance workforce capability and ensure audit readiness
Collaborate with field engineers, commercial teams, and cross-functional stakeholders to resolve technical and process-related issues
Act as a key interface between field teams and logistics partners to ensure timely parts delivery and service execution
Manage call center operations including service request intake, dispatch coordination, and escalation handling
Support warranty and contractual commitments through accurate entitlement verification and claims processing
Ensure adherence to Environmental, Health & Safety (EHS) standards and regulatory requirements
Identify and implement best practices to improve service quality and operational efficiency
Lead or support continuous improvement initiatives and change management efforts

Skills

Operational Leadership

Service Operations

Logistics Management

LEAN

Process Optimization

Dispatch Management

Parts Logistics

Warranty Claims

Preventive Maintenance

Data Integrity

SQDCP Metrics

Team Leadership

Training Development

Call Center Operations

Stakeholder Collaboration

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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