Services Administrator at Yext

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital MarketingIndustries

Requirements

FR/EN language proficiency
BA/BS degree or equivalent experience
3+ years of operations, technical support, customer success, or analyst experience
Experience presenting value-driven narratives and metrics in front of internal or external stakeholders
Detail-oriented
Excellent communicator
Creative problem solver
Motivated by delighting and helping customers
Reliable
Quick learner and adapter
Enjoys contributing in a team environment while holding high individual performance standards

Responsibilities

Own a book of enterprise customers and ensure successful delivery and impact of Assistance services
Provide proactive platform configuration, content management, and platform optimization recommendations
Oversee the entirety of customers' Assistance experience, including monitoring L1 and L2 requests and serving as escalation point
Relay impact of proactive and reactive work to customers
Manage brand’s digital experiences powered by the Yext platform in alignment with customers' business strategies
Perform successful administration of in-platform task execution, focusing on proactive work and governance of Assistance experience
Proactively recommend and execute optimizations on products including Content, Search, Pages, Listings, Reviews, and more
Present recommendations, execution results, and team impact in regular meetings and strategic business reviews, emphasizing value
Prioritize, triage, manage, and monitor inbound customer configuration or content management requests for timely completion
Interpret customer and stakeholder requests, tailor communications, and relay needs to internal teams
Analyze, clean, and transform customer content primarily in Excel, with quality assurance for platform loading
Create, maintain, and optimize process and workflow documentation per customer needs and Yext best practices
Partner closely with customers and account teams to exceed expectations
Contribute to internal resources and provide meaningful product feedback to leadership and teams
Serve as subject matter expert to customers and internal teams

Skills

Yext Platform

Platform Configuration

Content Management

Platform Optimization

Customer Escalation

L1 Support Monitoring

L2 Support Monitoring

Customer Success

Communication

Problem Solving

Yext

AI-powered search solutions for businesses

About Yext

Yext provides AI-powered search solutions through its Yext Answers Platform, which allows businesses to give direct answers to user queries instead of just links. This platform uses natural language processing to understand the context of search queries, ensuring users receive accurate information. Yext caters to a wide range of clients, from large enterprises to small businesses, and focuses on improving search experiences in areas like marketing, customer support, and e-commerce. The company operates on a subscription model, where clients pay for access to the platform and its features, which are supported by a centralized Knowledge Graph that maintains consistent information across digital platforms. Yext also offers a training and community engagement platform called Hitchhikers, where users can enhance their knowledge and connect with others. The goal of Yext is to enhance search capabilities for businesses, leading to better user experiences and high customer satisfaction.

New York City, New YorkHeadquarters

2006Year Founded

$115MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.

Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.

Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.

Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.

Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.

Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.

Risks

Yext's acquisition of Hearsay Systems could strain financial resources if synergies aren't realized.

Potential sale amid takeover interest may disrupt operations and client relationships.

Rapid AI and NLP evolution requires continuous R&D investment, posing financial risks.

Differentiation

Yext's AI-powered search solutions provide direct answers, enhancing user experience.

The Yext Answers Platform uses NLP to understand search query context and meaning.

Yext's Knowledge Graph ensures consistent and accurate information across digital touchpoints.

Upsides

AI-driven personalization in search results enhances user engagement, aligning with Yext's focus.

The rise of voice search highlights the need for Yext's advanced NLP capabilities.

The demand for centralized digital information management supports Yext's Knowledge Graph approach.

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