Service Technician at Comcast

Laurel, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, TelecommunicationsIndustries

Requirements

Must have residential solar installation and electrical expertise
Skills in Safety Standards, Solar Energy, Solar Panels, Troubleshooting
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Responsibilities

Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
Replacing faulty equipment and commissioning to system
Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
Calling the manufacturer technical support hotline and troubleshooting on-site equipment
Placing orders for standard parts as needed
Initiating and referencing claim numbers to troubleshoot and push through warranty approval
Documenting service activities and maintaining accurate records of maintenance and repairs
Assisting in processing shipping labels for returned equipment
Informing managers of work completion and any other necessary updates on system issues
Stocking company work truck with necessary tools and parts that may be needed on-site
Other duties and responsibilities as assigned
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities

Skills

Key technologies and capabilities for this role

solar installationelectrical expertisetroubleshootingequipment replacementwarranty claimstechnical documentationservice softwaremanufacturer support

Questions & Answers

Common questions about this position

What are the core responsibilities of the Service Technician role?

Core responsibilities include assessing technical issues with solar equipment, replacing faulty parts, troubleshooting with manufacturers, ordering parts, documenting service activities, and stocking the work truck with tools.

What expertise is required for this Service Technician position?

Residential solar installation and electrical expertise is required.

Is this a remote position, or does it require on-site work?

This is not a remote position; it requires on-site work at customer homes, including notifying homeowners of arrival, stocking a company work truck, and working nights, weekends, and overtime as necessary.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Comcast's company culture emphasize?

Comcast emphasizes teamwork, putting customers first, enthusiasm for technology, winning as a team, being open to new ideas, and driving results and growth through their Operating Principles.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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