Service Supervisor Full Time at BJ's Wholesale Club

Yorktown Heights, New York, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen with strategic thinking and sound decision-making using business data
Lead through change and model leadership competencies to build credibility and champion business growth
Communicate effectively to provide teams with necessary information for success
Build high-performing teams by creating a culture of collaboration, providing honest direction, follow-up, and feedback
Deliver results by executing business expectations within timeframes using clear expectations, follow-up, and accountability
Teach, coach, and lead team members through club-level training processes
Drive a culture of development, strategic thinking, ethical decision-making, and engagement
Ensure safe and positive environments for team members and members
Embrace inclusion and diversity through collaboration and respect
Acknowledge team member success, work as a team to achieve goals, and identify/retain top talent
Guarantee service excellence and set service standards for team members
Commit daily to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Lead teams to deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans, visible signage, clean and organized)
Acquire deep knowledge of key metrics and reporting for club and department performance
Drive performance and profitability using reporting to identify trends and opportunities
Have foresight to identify and correct process breakdowns before impacting performance metrics
Communicate connections between operational performance and financial targets

Responsibilities

Manage tire bay operations at the club level
Manage tire sales
Ensure proper installation and repairs of tires
Supervise tire bay team members
Maintain tire bay policies and procedures
Supervise tire bay team members to ensure they work in a safe environment and follow all tire bay policies and procedures

Skills

Key technologies and capabilities for this role

Tire InstallationTire RepairTire SalesTeam SupervisionBusiness AcumenStrategic ThinkingDecision MakingTeam LeadershipPerformance FeedbackChange Management

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, two dental plans, vision, flexible spending, and a 401(k) with company match (eligibility varies).

Is this a remote position or does it require on-site work?

This is a full-time on-site position managing tire bay operations at the club level.

What leadership skills are required for the Service Supervisor role?

The role requires business acumen, strategic thinking, sound decision-making, effective communication, building high-performing teams, leading through change, and delivering results through clear expectations and accountability.

What is the company culture like at BJ's Wholesale Club?

BJ's fosters a collaborative and inclusive environment where team members can learn, grow, and be authentic, emphasizing high-performing teams, engagement, development, ethical decision-making, inclusion, diversity, and outstanding service to members.

What makes a strong candidate for this Service Supervisor position?

Strong candidates demonstrate leadership through business acumen, strategic thinking, team building, effective communication, and a commitment to member service excellence, safety, inclusion, and driving business results.