Service Supervisor Full Time at BJ's Wholesale Club

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies to build credibility and act as a champion for business growth
Communicate effectively, provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results, execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability
Teach, coach and lead through the club level training process, support team member engagement, enable application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement, lead with team member and member in mind
Ensure a safe and positive environment for team members, embrace inclusion and diversity, acknowledge success, work as a team, identify and retain top talent
Guarantee service excellence, set service standard expectations, provide team support to resolve member concerns, ensure safe and positive environment for members, commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Lead teams to deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans, visible accurate signage, clean and organized)
Acquire deep knowledge of key metrics and reporting for club and department performance, drive performance and profitability using reporting, identify trends and opportunities, foresee and correct process breakdowns
Communicate simple messages on connection between operational performance and financial targets

Responsibilities

Manage tire bay operations at the club level
Manage tire sales
Ensure proper installation and repairs of tires
Supervise tire bay team members
Maintain tire bay policies and procedures
Supervises tire bay team members
Ensure tire bay team members work in a safe environment and follow all tire bay policies and procedures