Service Supervisor Full Time at BJ's Wholesale Club

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies to build credibility and act as a champion for business growth
Communicate effectively, provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results, execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability
Teach, coach and lead through the club level training process, support team member engagement, enable application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement, lead with team member and member in mind
Ensure a safe and positive environment for team members, embrace inclusion and diversity, acknowledge success, work as a team, identify and retain top talent
Guarantee service excellence, set service standard expectations, provide team support to resolve member concerns, ensure safe and positive environment for members, commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Lead teams to deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans, visible accurate signage, clean and organized)
Acquire deep knowledge of key metrics and reporting for club and department performance, drive performance and profitability using reporting, identify trends and opportunities, foresee and correct process breakdowns
Communicate simple messages on connection between operational performance and financial targets

Responsibilities

Manage tire bay operations at the club level
Manage tire sales
Ensure proper installation and repairs of tires
Supervise tire bay team members
Maintain tire bay policies and procedures
Supervises tire bay team members
Ensure tire bay team members work in a safe environment and follow all tire bay policies and procedures

Skills

Key technologies and capabilities for this role

Tire InstallationTire RepairTire SalesTeam SupervisionLeadershipOperations ManagementStrategic ThinkingDecision MakingBusiness AcumenCustomer Service

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match.

Is this a remote position or does it require on-site work?

This is a full-time on-site role managing tire bay operations at the club level.

What leadership skills are required for the Service Supervisor role?

The role requires business acumen, strategic thinking, sound decision-making, effective communication, building high-performing teams, leading through change, and driving results through clear expectations and accountability.

What is the company culture like at BJ's Wholesale Club?

BJ's fosters a collaborative and inclusive environment where team members can learn, grow, and be authentic, emphasizing high-performing teams, engagement, development, ethical decision-making, inclusion, diversity, and outstanding service to members.

What makes a strong candidate for this Service Supervisor position?

Strong candidates demonstrate leadership through business acumen, strategic thinking, team building, effective communication, and a commitment to member service excellence, safety, inclusion, and driving business results.