Service Manager ITIL at Accenture

Rome, Lazio, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, ConsultingIndustries

Requirements

At least three years of experience in managing infrastructural services using ITIL logic, preferably in a consulting firm
Consolidated skills in Incident, Problem, Change, and Service Request Management
Ability to supervise end-to-end service delivery in cloud and on-premise environments, ensuring compliance with company SLAs and operational KPIs
Ability to manage escalations, conduct service reviews, and promote collaboration between teams
Fluent in speaking and writing English
Passion for sharing and learning
Views every day as a new challenge and opportunity to learn something new
Passion for both Cloud and on-premise infrastructures

Responsibilities

Be the main reference for defining and activating project processes and procedures within the new Operational Model, managing it according to client objectives and expectations
Contribute to the continuous improvement of the service and optimization of processes following ITIL standards
Be the Client's point of reference for end-to-end delivery management
Supervise operational teams in an international context and contribute to their growth and training

Skills

ITIL

Incident Management

Problem Management

Change Management

Service Request Management

Cloud

On-Premise

SLA

KPI

Service Delivery

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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