Service & Engagement Team Leader at Target

Woodridge, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Experience in guest service fundamentals and building a guest-first team culture
Skills in guest engagement, problem-solving, and resolution
Knowledge of retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
Ability to plan department daily/weekly workload to support business priorities and deliver service and sales goals
Leadership skills in interviewing, developing, coaching, evaluating, and retaining hourly team members

Responsibilities

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
Lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations by focusing on decreasing wait times, friendly interactions, quality of service, resolution, driving loyalty, and cleanliness standards
Lead and demonstrate execution of best practices through team onboarding and learning; close skill gaps via development, coaching, and team interactions
Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload, deliver on store sales goals, drive guest engagement, and troubleshoot opportunity areas
Support Target Loyalty Programs by ensuring the team educates and promotes benefits, features, and offerings to reward guests and enhance their shopping experience
Support direct leader by following up on training completion, checking understanding, and supporting continuous education for front of store proficiencies
Engage in consistent, meaningful development conversations at critical touch points in the team's career path
Personalize recognition and appreciation of the team to reinforce critical guest service behaviors and promote a positive team environment

Skills

Guest Service

Customer Engagement

Problem Solving

Team Leadership

Retail Operations

Digital Services

Guest Recovery

Drive Up

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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