Service Desk Technician II at AeroVironment

Albuquerque, New Mexico, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, AerospaceIndustries

Requirements

High School Diploma or GED required; some College coursework / B.S. in Computer Science or related discipline preferred
Minimum of 2 - 5 years of relevant experience or equivalent combination of education, training, and experience
Computer industry certifications preferred (CompTia Network+, Security+, Microsoft, VM, Cisco)
Demonstrates strong customer service for phone and face-to-face interaction
Effective, clear, and concise written and verbal communication skills; articulates solutions in an effective and cohesive manner
Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills
Ability to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
Displays strong initiative and drive to accomplish goals and meet company objectives
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
Focuses on teamwork and puts the success of the team above one's own interests
Ability to work in an office environment (Constant)
Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes

Responsibilities

Utilizes ticketing system to communicate, document, schedule and prioritize issues for internal and off-site employees
Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates
Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops and other computer accessories
Updates documentation for self-help instructions, standard operating procedures and technical guidelines relating to IT
Completes daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry software
Responsible for Windows & Mac imaging of computer systems, setting up new hire employees with equipment & gathering of equipment from off-boarding employees
Provides support for on-site/off-site meetings, conference rooms and audio/video related support
Performs hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste and responsibility for the storage and inventory tracking of new and used equipment; assists team with preparing for IT related projects with testing & deployments
Builds stable, productive internal/external working relationships using effective interpersonal skills. Demonstrates effective, clear, and concise written and verbal communication skills. Articulates solutions in an effective and cohesive manner
Develops professional expertise and understanding of the specialization; applies company policies and procedures to resolve a variety of issues and normally receives general instructions on routine work and detailed instructions on new projects/assignments
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
Other duties as assigned

Skills

ticketing system

Windows

Mac OS

VPN

Microsoft Office

iPhone support

printer maintenance

hardware troubleshooting

system imaging

inventory management

audio/video support

AeroVironment

Develops autonomous robotic systems for defense

About AeroVironment

AeroVironment develops and sells autonomous robotic systems that can perform various missions without human intervention. These systems are designed to enhance operational efficiency, reduce risks to personnel, and provide valuable data to users. The company primarily serves government agencies, defense organizations, and commercial clients, focusing on the defense and aerospace sectors. AeroVironment stands out from its competitors by emphasizing sustainability and environmental responsibility in its business practices, which not only helps the environment but also builds loyalty among employees and customers. The company's goal is to lead the market in intelligent robotic systems while promoting sustainable practices and creating new business opportunities.

Monrovia, CaliforniaHeadquarters

1971Year Founded

$20.3MTotal Funding

IPOCompany Stage

Robotics & Automation, Aerospace, DefenseIndustries

501-1,000Employees

Benefits

Health, Dental, & Vision

Health Savings Account

401(k) Account

Alternative Work Schedule

Educational and Tuition Assistance Programs

Employee Assistance Program

Sick Leave Donation

Time Off

Travel Assistance

Company Sponsored Events

Risks

Competition from European drone companies like Parrot may impact market share.

US-China trade tensions could disrupt AeroVironment's supply chain.

BlueHalo acquisition poses integration risks and management distraction.

Differentiation

AeroVironment specializes in unmanned aircraft systems for defense and commercial markets.

The company focuses on sustainability and innovation in autonomous robotic systems.

AeroVironment's acquisition of BlueHalo enhances its defense technology capabilities.

Upsides

Increased demand for Western-made drones boosts AeroVironment's market share.

BlueHalo acquisition enhances AeroVironment's competitive edge in defense technology.

Customizable AI UAVs attract new military contracts with enhanced adaptability.

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