Service Desk Technician at HCVT

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Accounting, Professional Services, Tax, Audit, AdvisoryIndustries

Requirements

At least six months of end-user support or related experience either in a paid or volunteer program
Working knowledge of computer hardware and other peripherals
Working knowledge of Windows 11
Working knowledge of Office 365 apps (Excel, Word, Outlook)
Working knowledge of Adobe Acrobat DC
Working knowledge of basic network fundamentals including, but not limited to TCP, DNS and DHCP
Excellent verbal and written communication skills

Responsibilities

Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware/software issues or complete requested controlled processes
Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)
Install, test, maintain, upgrade, and troubleshoot computers and other peripherals
Prepare decommissioned equipment for physical disposal
Conduct research on specific software or hardware
Help maintain documentation on software and computer systems
Participate in various IT related projects as needed
Identify, research, and resolve technical issues
Respond to technical support tickets from staff submitted via the firm’s service desk ticketing system
Document tickets to ensure a timely resolution

Skills

Key technologies and capabilities for this role

Service Desk SupportIT TroubleshootingTechnical SupportCustomer ServiceHelp DeskRemote Work Tools

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

HCVT offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. Remote work requires meeting the same performance standards and maintaining communication as in the office, but this arrangement is not guaranteed and subject to change.

What are the core values at HCVT?

HCVT's core values are Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion, which guide daily interactions with clients and team members.

What does the Service Desk Technician role involve?

The role is responsible for identifying, researching, and resolving technical issues by responding to support tickets via the firm's ticketing system and documenting them for timely resolution. Responsibilities include assisting the IT Service Desk team with the IT ticket queue, such as troubleshooting computer issues.

What growth opportunities are available at HCVT?

The firm offers significant investments in training, diverse and intellectually stimulating client engagements, and steady growth creating new career opportunities to help professionals develop and advance their skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

HCVT

Provides financial advisory, tax, and audit services

About HCVT

HCVT offers advisory, tax, and audit services to high-net-worth individuals, families, and businesses, primarily in California. Their services include M&A Advisory, Valuation Advisory, and CFO Advisory, which help clients navigate various stages of their business lifecycle. HCVT stands out from competitors by combining Big Four and Middle Market Investment Banking experience to provide practical guidance. The firm's goal is to be a trusted financial partner, assisting clients in achieving their financial objectives.

Los Angeles, CaliforniaHeadquarters

1991Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Financial Services, Real Estate, EntertainmentIndustries

501-1,000Employees

Benefits

Health and Wellness

Learning and Development

Passion

Reward Employees

Work and Life Integration

Risks

Emerging fintech companies threaten HCVT's market share with automated solutions.

Talent shortage in accounting may increase HCVT's recruitment costs.

California's proposed tax law changes could complicate HCVT's tax planning services.

Differentiation

HCVT offers specialized services in M&A, valuation, and CFO advisory.

The firm has a strong focus on California's complex tax environment.

HCVT combines Big Four and Middle Market Investment Banking experience.

Upsides

Growing demand for ESG advisory services boosts HCVT's market potential.

Increased interest in digital transformation consulting benefits HCVT's financial sector clients.

Rising need for cybersecurity advisory services enhances HCVT's service offerings.

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