Service Desk Engineer at Instrumentl

Portland, Oregon, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Advertising, Digital AgencyIndustries

Requirements

Minimum of two (2) years prior experience with providing technical support for large organizations
Strong customer service orientation and a background with customer service preferred
Highly self motivated and directed, strong organizational skills with keen attention to detail
Strong relationship building, communication, and team collaboration skills
Comfortable communicating ideas using both technical and user-friendly language
Ability to adapt to changing priorities and critical situations
Ability to prioritize and execute tasks in a high-pressure environment
Motivated by working in a team-oriented, collaborative environment
Certifications and continuing education are preferred but not required
Strong understanding of both macOS X and Windows Operating Systems
Computer management using tools such as JAMF, Intune, Kaseya, TeamViewer
Experience managing products: Google Workspace, Office 365, MacOS and assorted Apple hardware, Atlassian Suite (Confluence, JIRA Software), Box, Okta, FreshService, ESET, Proofpoint

Responsibilities

Serve as the first point of contact for Instrument/Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs
Respond to and diagnose problems through discussions with users; includes problem recognition, research, isolation, and resolution steps
Troubleshoot and escalate incidents to Senior Service Desk Engineers or Direct Manager as needed
Work alongside our Service Center and Senior Service Desk team to ensure policies and guidelines are followed
Supports the Instrument employee experience as a knowledgeable and trusted IT teammate with a customer service mindset
Provide remote and onsite technical assistance for issues related to computers, software, SaaS and office-specific equipment/hardware (conference rooms, printers, servers, networks, etc)
Support employee onboarding/offboarding tasks
Support with IT Operational projects, as needed
Build and maintain the IT Knowledgebase
Partners with and learns from domain expertise within the Stagwell CORE IT global team
Join the team in-office five days a week to stay closely connected with colleagues and projects

Skills

Apple hardware

Windows

SaaS services

network troubleshooting

macOS

Windows OS

FreshService

IT support

technical assistance

problem diagnosis

printing support

Internet access

Instrumentl

Grant management platform for nonprofits and universities

About Instrumentl

Instrumentl helps nonprofits, universities, and grant writers find and manage grant opportunities more efficiently. Its platform simplifies the process of discovering, applying for, and tracking grants. Users can access tools that match them with relevant grants, send automatic deadline reminders, and create custom reports. By using data from foundation profiles and IRS Form 990 filings, Instrumentl increases the chances of securing funding for its clients. The company operates on a subscription model, offering different pricing tiers based on the size and needs of the organization. Instrumentl's goal is to save users time and reduce the complexity of grant management, making it easier for them to maximize their funding potential.

Fort Worth, TexasHeadquarters

2016Year Founded

$14.5KTotal Funding

SEEDCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees

Benefits

Competitive salary + equity

Health, dental, and vision insurance

401k

Generous PTO policy

Parental leave

Company laptop + $500 to set up your home workstation

Risks

Emerging platforms offering similar services at lower costs increase competition.

Economic downturns may reduce funding availability, impacting client base and renewals.

Data privacy concerns and regulatory changes pose compliance challenges for Instrumentl.

Differentiation

Instrumentl offers tailored matching of grant opportunities using foundation profiles and IRS data.

The platform provides automatic deadline reminders and custom report creation for stakeholders.

Instrumentl serves a diverse clientele, including nonprofits, universities, and freelance grant writers.

Upsides

Growing demand for digital grant management solutions boosts Instrumentl's market potential.

AI-driven tools enhance efficiency and accuracy in matching grant opportunities.

Expansion of funding for tech solutions in nonprofits offers partnership opportunities.

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