Service Desk Engineer at Commonwealth Fusion Systems

Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fusion Energy, Clean Energy, TechnologyIndustries

Requirements

Previous experience providing customer-facing desktop support
Experience participating in the implementation and support of enterprise wide systems (e.g. G Suite, Dropbox, Okta, Zoom, etc.) as well as experience auditing systems
Experience working in and understanding of an Active Directory / Azure AD environment
Experience supporting end user devices

Responsibilities

Work on a team as a primary point of contact to deliver top-notch support to highly technical end users with grace, patience, and efficiency
Assist in the management of end user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal
Work day to day with members of the IT team to assist in engineering projects and various tasks as needed
Implementation and support of enterprise solutions such as Mobile Device Management, Identity and Access Management, Enterprise Anti-Malware, Imaging, etc
Collaborate with the cybersecurity team to remediate vulnerabilities: Partner with cybersecurity analysts to address identified security risks, including deploying patches, implementing encryption, and updating security configurations on end-user devices to ensure compliance with security policies and industry best practices
Evolve current processes with an eye towards automating the repetitive tasks so the humans can focus on solving the hard problems
Support the technical onboarding experience for new CFS employees making sure they have the equipment and tools to be successful
Provide rotational Flex Hours and off-hours support as well as occasional after-hours availability for system upgrades, etc
Execute on short to mid term assignments that are set by management, using problem solving skills and engaging appropriate resources when barriers arise
Plan out work based on clearly defined goals and contribute proactively to policy and process development
Understand how work fits into team strategy, and prioritize short to mid term tasks to align with that
Provide documentation, instruction and collaboration for other team members and the community

Skills

Key technologies and capabilities for this role

Service DeskIT SupportEnd User SupportDevice ManagementProcurementConfigurationSystems AdministrationAutomationInfrastructureTicketing Systems

Questions & Answers

Common questions about this position

What is the employment type for this Service Desk Engineer role?

The position is full-time.

Is this Service Desk Engineer position remote or on-site?

This information is not specified in the job description.

What skills are required for the Service Desk Engineer role?

The role requires experience in service desk support, systems administration, automation of processes, end-user device management, and collaboration on infrastructure, architecture, and security projects.

What is the company culture like at Commonwealth Fusion Systems?

The company seeks thinkers, doers, builders, and makers who bring new perspectives, solve tough problems, and thrive as part of a team in a collaborative environment focused on innovation in fusion energy.

What makes a strong candidate for the Service Desk Engineer position?

A strong candidate is a motivated service desk professional who excels at resolving tickets, understands business processes, automates repetitive tasks, works independently and collaboratively, and has experience with engineering projects and technical support.

Commonwealth Fusion Systems

Develops and commercializes fusion energy systems

About Commonwealth Fusion Systems

Commonwealth Fusion Systems focuses on developing fusion energy as a clean and sustainable power source. The company utilizes advanced magnet technology, created in partnership with MIT, to build smaller and more affordable fusion systems called tokamaks. These devices use magnetic fields to confine plasma in a toroidal shape, which is an effective method for achieving fusion. Currently, CFS is manufacturing high-temperature superconducting magnets and constructing SPARC, the first commercially-relevant net energy fusion machine. The success of SPARC is intended to lead to the development of ARC, the first fusion power plant. CFS differentiates itself from competitors by its commitment to scientific integrity and a mission-driven approach, focusing on delivering cost-competitive fusion energy to help combat climate change. The ultimate goal is to provide a reliable and abundant energy source for energy providers and industries that require significant power.

Harvard, MassachusettsHeadquarters

2018Year Founded

$1,958.7MTotal Funding

GRANTCompany Stage

EnergyIndustries

501-1,000Employees

Benefits

12.5 Company-wide Holidays

Our vacation policy is 'take vacation'

Our sick time policy is 'get better and try not to make others sick'

Generous parental leave policy

Health Reimbursement

Health, Dependent Care, & Limited Purpose Flexible Spending Accounts

Delta Dental, Blue 20/20 Vision optional

Wellbeing / Headspace coverage

Short-term & long-term disability

Life and AD&D insurance

401K

Risks

Competition from companies like TAE Technologies could impact CFS's market position.

Reliance on rare-earth materials poses supply chain risks.

Public perception of nuclear fusion technology remains uncertain.

Differentiation

CFS uses rare-earth barium copper oxide superconductor technology for energy development.

CFS collaborates with MIT for advanced fusion research and magnet technology.

CFS is building SPARC, the first commercially-relevant net energy fusion machine.

Upsides

CFS plans to build the world's first commercial fusion power plant in Virginia.

Increased investment in fusion energy startups indicates strong investor interest.

Government net-zero targets align with CFS's clean energy mission.

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