Service Designer at Accenture

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, DesignIndustries

Requirements

Relevant experience in service design or related role such as user experience design or design research
Proven history of delivering results on time and within budget
Experience in running online and offline workshops
Knowledge of existing and emerging service design tools and methods
Working knowledge of various service design tools and methodologies
Strong communication skills, both written and oral, with the ability to present work to executives and large teams, articulate design rationales and defend design decisions
Collaborative team-player with a can-do attitude who is passionate about service design and creating human-centered services
Accustomed to working collaboratively with clients and cross-functional team members through agile or waterfall processes
Capable of working independently and taking ownership of deliverables

Responsibilities

Apply service design and design research methods to help agencies understand the end-to-end user experience across systems, touchpoints, and stakeholders
Lead discovery to uncover root causes, user needs, and systemic barriers—ensuring problems are clearly framed before solutions are defined
Partner with the GTO Design Practice to refine and scale design-led frameworks for discovery, problem definition, and co-design
Represent the user perspective in technical and product discussions to ensure solutions are meaningful and implementable
Mentor designers and peers to grow design capability and embed upstream thinking across teams

Skills

Service Design

Design Research

User Experience Design

Workshops

User Journey Mapping

Co-Design

Agile

Stakeholder Management

Communication

Mentoring

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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