Service Business Operation Specialist at GE Healthcare

Ankara, Ankara, Turkiye

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or a related field
Minimum of 3 years of relevant professional experience in operations, service, or data management
Strong command of English, both written and verbal
Excellent organizational and time management skills
Proven ability to prioritize tasks, meet deadlines, and maintain attention to detail
Comfortable managing multiple tasks and adapting to changing priorities in a fast-paced environment
Ability to thrive in a dynamic, routine and high-volume work setting
Demonstrates a strong sense of urgency and ownership
Strong analytical and communication skills; able to engage effectively with internal and external stakeholders at all levels
Self-motivated with a proactive approach to problem-solving and decision-making
Focused on continuous improvement and eliminating non-value-added activities

Responsibilities

Load, update, and maintain GEHC customer service contracts and warranties in all applicable Service ERP systems, including additions, deletions, and modifications
Ensure timely and accurate system and tax legal billing for both contract and non-contract services as per customer requests, minimizing delays and discrepancies
Maintain database accuracy by supporting field teams, internal stakeholders, and external customers via phone and email
Collaborate with Field Service Sales, Service Delivery, Service Marketing, and Commercial teams to resolve technical and process-related challenges
Assist Finance and Cash Collection teams in resolving customer disputes, including concessions, penalties, write-offs, and credit notes
Initiate and drive process improvement projects to standardize operations and enhance efficiency
Support the transition of distributors to Channel Partner ServiceMax by preparing data, executing cleanup activities, and managing migration in coordination with multiple stakeholders
Provide quarterly visibility into contract and non-contract profitability, highlighting areas for pricing optimization
Assist Finance teams during month-end, quarter-end, and year-end closing processes
Deliver prompt and effective support for all contract and non-contract related customer inquiries
Complete all required Quality & Compliance training within defined deadlines
Follow Quality Assurance processes by properly archiving all relevant documentation, including proposals, signed contracts, service reports, and invoices
Comply with GEHC’s Quality Manual, Management System, Policies, Goals, and all applicable laws and regulations

Skills

ERP systems

CRM

ServiceMax

data management

data accuracy

billing

data remediation

data migration

data verification

customer service

cross-functional collaboration

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees