Service Advisors at Stevens Transport

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Trucking, Transportation, Fleet MaintenanceIndustries

Requirements

Working knowledge of all heavy truck and trailer repair methods, including a background in diesel engines
Basic computer skills + proficiency in Microsoft Excel
Ability to read, write and speak English
Ability to operate a computer-based tracking system and diagnostic software
Valid driver's license
2+ years of work experience
Organization
Attention to detail
MS365 proficiency
Strong communication skills (written & verbal)
Follow-up skills
Knowledge of heavy duty truck repair methods
Knowledge of trailer repair methods
Warranty tracking skills

Responsibilities

Greeting drivers on the yard in a timely, friendly manner
Advising drivers of the required and recommended maintenance for their vehicle
Generating and maintaining all work orders and repair orders in the service database
Entering and prioritizing work orders for techs, including planning and scheduling their duties with foremen
Monitoring daily open repair orders and updating drivers on any changes in agreed service or time of completion
Tagging parts and vendor authorization numbers for invoice preparation
Checking with OEMs for warranty eligibility and running recalls on every vehicle that arrives
Scanning documents into database
Following all safety rules and regulations in performance of work duties

Skills

Key technologies and capabilities for this role

Heavy Duty Truck RepairTrailer RepairDiesel EnginesMicrosoft ExcelMS365Diagnostic SoftwareWarranty TrackingWork Order ManagementComputer-Based Tracking System

Questions & Answers

Common questions about this position

What qualifications are required for the Service Advisor position?

Minimum qualifications include working knowledge of heavy truck and trailer repair methods with a background in diesel engines, basic computer skills with proficiency in Microsoft Excel, ability to read, write and speak English, ability to operate computer-based tracking systems and diagnostic software, and a valid driver's license.

What key skills are needed for this role?

Key skills include organization, attention to detail, proficiency in MS365, strong written and verbal communication, follow-up abilities, knowledge of heavy duty truck and trailer repair methods, and warranty tracking.

Is this a remote position or does it require on-site work?

This is a highly physical, customer-facing role involving greeting drivers on the yard, indicating it requires on-site presence and is not remote.

What is the work shift for Service Advisors?

The position is on Day Shift in the United States.

What experience is required for this job?

Candidates need 2+ years of work experience, preferably with heavy truck and trailer repair, and reefer experience is preferred.

Stevens Transport

National truckload carrier for temperature-controlled logistics

About Stevens Transport

Stevens Transport is a national truckload carrier that specializes in temperature-controlled logistics services across the United States. The company transports goods that require specific temperature management, such as food and pharmaceuticals, ensuring their safe delivery. Stevens Transport operates a fleet of temperature-controlled trucks and utilizes advanced technology to provide comprehensive logistics solutions, including transportation, warehousing, and supply chain management. What sets Stevens Transport apart from its competitors is its commitment to family values and job security, as evidenced by its history of never having layoffs. The company focuses on creating a supportive work environment for its employees, offering career advancement opportunities and fostering a culture of innovation. The goal of Stevens Transport is to deliver reliable logistics services while maintaining high standards of service and employee satisfaction.

Dallas, TexasHeadquarters

1980Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Risks

EEOC sexual discrimination charge could damage reputation and lead to legal repercussions.

Reliance on Dragonfly Energy for batteries poses supply chain disruption risks.

Service expansion for General Mills may strain resources and affect other clients.

Differentiation

Largest family-owned trucking company in Texas, emphasizing family values and job security.

Specializes in temperature-controlled logistics, catering to food and pharmaceutical industries.

Offers comprehensive logistics services, including transportation, warehousing, and supply chain management.

Upsides

Increased demand for temperature-controlled logistics due to e-commerce grocery delivery growth.

Adoption of electric and hybrid trucks offers cost savings and environmental benefits.

AI integration in logistics enhances route optimization and predictive maintenance efficiency.

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