Service Advisor at The Browser Company

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Equipment Service, Outdoor EquipmentIndustries

Requirements

Strong customer service skills and a customer first focus
Polite and professional phone manner
Experience in an administrative support role
Knowledge and experience in dealing with end users
Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
Strong computer literacy, in particular, experience in Microsoft applications
Experience in use of ServiceMax and SAP
Highly organised and demonstrates a flexible and proactive approach to the work environment

Responsibilities

Be the first point of contact for all Service calls
Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
Manage incoming service request calls and gather information to enable service teams to carry out works
Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
Prepare customer quotes for service works in consultation with Service managers
Ensure work orders are completed, updated and correlated with technician times
Process completed purchase orders and invoice completed job cards into systems when required
Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
Perform additional administrative duties as required

Skills

Key technologies and capabilities for this role

Customer ServicePhone MannerAdministrative SupportMicrosoft ApplicationsServiceMaxSAPCommunication SkillsRelationship Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This is an in-office role based in Sydney, reporting to the Service Manager as part of the Equipment team.

What salary or compensation is offered for the Service Advisor role?

This information is not specified in the job description.

What key skills are required for the Service Advisor position?

Candidates need strong customer service skills with a customer-first focus, polite and professional phone manner, strong interpersonal and communication skills, high computer literacy especially in Microsoft applications, and experience with ServiceMax and SAP.

What is the company culture like at Toro?

Toro values people and performance equally, with ethics as a way of life, relationships built on trust and respect, strong ‘People Values’, and a celebration of diversity and inclusion.

How should I apply for the Service Advisor role and what makes a strong application?

Apply early via the careers page at https://ttc.wd1.myworkdayjobs.com/AUS1 as shortlisting starts immediately; highlight your customer service experience, phone skills, and familiarity with service management systems to stand out.

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Home Office Stipend

Paid Parental Leave

Risks

Arc's recent security vulnerability could undermine user trust and adoption.

Dia may face competition from established AI-integrated browsers like Microsoft's Edge.

The freemium model may limit revenue if premium features aren't compelling.

Differentiation

Arc offers a more personal and creative browsing experience than traditional browsers.

The Browser Company is led by seasoned tech professionals from Instagram, Tesla, and Google.

Arc's AI-powered features, like 'Call Arc', enhance user interaction and efficiency.

Upsides

The Browser Company raised $50 million, valuing it at $550 million.

Growing demand for personalized browsing experiences supports Arc's market entry.

The launch of AI-centric browser Dia could attract a wider audience in 2025.

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