Service Account Manager - Travel Risk Management at Everbridge

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel Risk Management, Critical Event ManagementIndustries

Requirements

Proven experience in travel risk management or a related field
Proficiency in using travel risk management software and tools
Excellent verbal and written communication skills
Strong customer service orientation with the ability to build and maintain relationships
Strong analytical and problem-solving skills
Experience in conducting training sessions and providing technical support
Ability to work in a fast-paced environment and adapt to changing customer needs
Relevant certifications in travel risk management or emergency management
Familiarity with the latest trends and developments in travel risk management and critical event management

Responsibilities

Engage with customers to understand their travel risk management needs and ensure they are leveraging Everbridge’s solutions effectively
Provide expert guidance on travel risk management best practices and how to integrate these into the use of Everbridge’s software
Assist customers in the setup, configuration, and optimization of Everbridge’s Travel Protector and CEM software
Conduct training sessions and provide ongoing support to customers to ensure they are proficient in using the software
Gather customer feedback and work with the product development team to enhance software features and functionality
Build and maintain strong relationships with customers to ensure high levels of satisfaction and retention
Support customers during critical events by providing timely and effective solutions using Everbridge’s software

Skills

Travel Risk Management

TRM

Travel Protector

Critical Event Management

CEM

Software Configuration

Customer Training

Technical Support

Relationship Management

Incident Response

Problem Solving

Everbridge

Critical event management solutions for organizations

About Everbridge

Everbridge provides critical event management solutions to help enterprises and government organizations prepare for, respond to, and recover from emergencies. Their products combine intelligent automation with extensive risk data, allowing clients to effectively manage crises and minimize disruptions to their operations. Unlike many competitors, Everbridge focuses on a comprehensive suite of services that are tailored to the specific needs of various sectors, including healthcare and government. The company's goal is to enhance organizational resilience, ensuring that clients can protect their people and maintain productivity even in challenging situations.

Boston, MassachusettsHeadquarters

2002Year Founded

$20.5MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

PTO/Vacation Policy

Paid Holidays

Maternity / Paternity Leave

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan

Free Food

Work From Home Policy

Company Social Outings

Unique Office Space

Risks

Thoma Bravo's acquisition may disrupt Everbridge's operations and client relationships.

Integration of Infinite Blue's solutions may face challenges affecting service delivery.

Delisting from Nasdaq could impact Everbridge's visibility and investor relations.

Differentiation

Everbridge offers a comprehensive suite of critical event management solutions.

The platform supports over 100 communication devices across 200 countries and territories.

Everbridge serves major clients, including top U.S. cities and global automakers.

Upsides

Thoma Bravo's acquisition may enhance Everbridge's market presence and product offerings.

Everbridge 360(TM) Alert Management improves remote management of critical events.

Growing demand for cybersecurity boosts Everbridge's business continuity solutions.

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