Senior Workforce Management Professional

Employment Type: Full-time Pay Range: $71,100 - $97,800 per year Location Type: Remote (occasional travel to Humana's offices may be required) Scheduled Weekly Hours: 40 Application Deadline: 07-11-2025

Position Overview

Become a part of our caring community and help us put health first. The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making. This includes areas such as staffing, learning and development, talent management, diversity, and human resource compliance.

The Senior Workforce Management Professional's work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. This individual assesses organizational staffing, identifies requirements, and develops solutions to meet workforce objectives. They provide analysis of talent and staffing needs based on enterprise-level strategic planning to influence department strategy. This individual makes decisions on moderately complex to complex issues regarding the technical approach for project components and works without direction, exercising considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact!

Requirements

• Required Qualifications:
  • Minimum 5 years of Workforce Management experience
  • Minimum 2 years of call center forecasting experience
  • Experience utilizing Workforce Management software (Aspect, NICE, IEX, Genesys)
  • Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
  • Excellent written and oral communication skills
  • Strong analysis, critical thinking, and analytical problem-solving skills
  • Ability to handle multiple tasks and deadlines with attention to detail
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Preferred Qualifications:
  • Advanced Degree
  • Back-Office forecasting experience
  • Prior experience in Process or Project Management

Responsibilities

• Applies and integrates advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making.
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives.
• Provides analysis of talent and staffing needs based on strategic planning at the enterprise level to influence department strategy.
• Makes decisions on moderately complex to complex issues regarding technical approach for project components.

Travel

• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Company Information

About Us: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Bonus Incentive Plan: This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status.