[Remote] Senior Workday Architect at Twilio

British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR TechnologyIndustries

Requirements

Expertise in Workday Recruit, CRM, Offer Management, Performance, Succession, and Feedback
Extensive knowledge of Workday system life cycles, HR systems, and processes to interpret business requirements into technical solutions
Proficiency in designing, implementing, and managing system changes, foundational structures, setup, and data elements in Workday
Ability to serve as a subject matter expert providing consultative solutions on business processes, design, configuration, and testing
Experience in root cause analysis, end-user support, and implementing solutions for advanced system issues
Skills in stakeholder collaboration, building relationships, and acting as a trusted advisor to influence technology decisions
Capability to develop custom reports and dashboards for business units
Experience in training, documentation, mentoring junior peers, and release management (reviewing releases for impacts and enhancements)
Accountability for data integrity, including quality, accuracy, reporting, timeliness, and usability across systems and interfaces

Responsibilities

Design and implement system changes to align with business needs, managing setup and data elements of foundational structures in Workday; manage feature lifecycles from inception to retirement/upgrade
Serve as a subject matter expert in Workday (Recruit, CRM, Offer Management, Performance, Succession, Feedback), providing consultative solutions on business processes, design, configuration, and testing; proactively offer options, risks, and impacts
Serve as an escalation point for advanced system issues, performing root cause analysis and implementing solutions
Partner with business units to build relationships, ensure alignment between Workday capabilities and business goals, and act as a trusted advisor
Develop custom reports and dashboards tailored to business unit needs to enhance data-driven decision-making
Provide training and assistance to People support staff, create/update documentation and communications, mentor junior peers, and offer shadowing opportunities
Review functionality in Workday releases to assess business impacts and identify enhancement opportunities
Maintain data integrity, focusing on quality, accuracy, reporting, timeliness, and usability across core systems and interfaces
Collaborate with internal People teams to implement, optimize, and maintain the Twilio Workday platform, maximizing efficiencies for strategic and operational needs

Skills

Key technologies and capabilities for this role

WorkdayWorkday RecruitWorkday CRMWorkday Offer ManagementWorkday PerformanceWorkday SuccessionWorkday FeedbackHR SystemsSystem DesignSystem Implementation

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Twilio follows a remote-first work policy, allowing team members to work from the comfort of their homes regardless of location.

What is the salary for the Senior Workday Architect role?

This information is not specified in the job description.

What Workday modules does the Senior Architect need expertise in?

The role requires expertise in Workday Recruit, CRM, Offer Management, Performance, Succession, and Feedback.

What is the company culture like at Twilio?

Twilio has a strong culture of connection, global inclusion, and remote-first work, with a vibrant team of diverse experiences making a global impact.

What makes a strong candidate for this Workday Architect position?

A strong candidate is a highly skilled and seasoned Workday expert in Recruit, CRM, Offer Management, Performance, Succession, and Feedback, with deep knowledge of system lifecycles, HR processes, business requirements translation, and stakeholder collaboration skills.

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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