Senior UX Researcher at Remitly

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Scientific Publishing, EducationIndustries

Requirements

Expert user of a number of research and testing methodologies
Expert in research analysis tools and software (e.g., Qualtrics, Lookback, Usertesting.com)
Ability to lead UX Research strategy for a business or product line
Experience leading user-centered research processes
Ability to informally mentor and coach junior researchers in technical skills
Strong analytical skills to identify and analyze problems, proposing effective solutions
Excellent communication skills: communicates clearly, listens actively, questions to understand viewpoints
Ability to build strong relationships, encourage collaboration, and handle conflict constructively
Takes ownership of personal development, engages in self-development, learns from successes and failures

Responsibilities

Deeply understands customer use cases and market segments
Collaborates closely with UX Designers to ensure user feedback shapes design
Coaches teams to align with customer needs and shares research findings
Stays informed about competitors and regulatory environments
Analyzes briefs to ensure the right problems are addressed
Presents research insights to stakeholders and guides future projects
Leads user-centered research processes and mentors junior researchers
Applies a range of UX research techniques and creates documentation
Regularly tests design work with users and uses data to set project metrics
Mentors junior researchers in technical skills and builds relationships with tech teams

Skills

Key technologies and capabilities for this role

QualtricsLookbackUserTesting.comUX ResearchUsability TestingUser InterviewsResearch AnalysisMentoring

Questions & Answers

Common questions about this position

What is the employment type for this Senior UX Researcher role?

This is a full-time position.

Is remote work or flexible working allowed in this role?

The job promotes a healthy work/life balance and states 'Work in a way that works for you,' suggesting flexible working arrangements are supported.

What key skills are required for the Senior UX Researcher position?

Expertise in UX research methodologies, proficiency with tools like Qualtrics, Lookback, and Usertesting.com, and strong collaboration and mentoring skills are essential.

What is the company culture like for the UX team?

The UX team is collaborative, comprising researchers and designers who work closely with product and development teams to incorporate user insights and create accessible, intuitive solutions.

What makes a strong candidate for this Senior UX Researcher role?

Candidates who demonstrate leadership in UX research strategy, expertise in research tools and methodologies, mentoring experience, and strong collaboration skills stand out.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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