[Remote] Lead Experience Researcher at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Bachelor’s degree
A minimum of five years’ experience successfully applying experience research methods to design differentiating products and services
Experience planning, developing and conducting quantitative and qualitative research
Working experience with human-centered design methodologies including design thinking or comparable iterative methodologies
Knowledge of service design, social science, behavior change, perception, cognition, task analysis, experimental design, and statistics
Experience applying insights to shape strategies, programs, or products
Expertise in a range of research methodologies (in-depth interviews, surveys, journey mapping, statistical analysis)
Strong synthesis and storytelling skills to connect insights to business outcomes
Exceptional facilitation, collaboration, and communication abilities
Comfort with ambiguity and complex problem spaces

Responsibilities

Lead Research Engagements: Design and execute mixed-method research (qualitative and quantitative) to deeply understand patient, member, and associate experiences
Root Cause and Opportunity Analysis: Investigate underlying drivers of key business challenges, surfacing unmet and unrealized needs
Insight Synthesis: Translate research findings into clear, actionable insights that inform experience strategy, product design, and operational decision-making
Strategic Problem-Solving: Partner with cross-functional teams to co-create solutions, identifying opportunities that align with organizational strategy, end-to-end journey transformation and deliver measurable impact
Thought Partnership: Serve as a consulting partner to leaders and stakeholders, guiding them through the research-to-action process
Measurement & Impact: Recommend success metrics and help establish measurement frameworks to evaluate the effectiveness of implemented solutions

Skills

Qualitative Research

Quantitative Research

Research Design

Insight Synthesis

Strategic Problem-Solving

Human-Centered Innovation

Cross-functional Collaboration

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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