Senior User Researcher at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Retail Media, Customer Data ScienceIndustries

Requirements

Bachelor’s degree or equivalent in relevant subject such as Human-Computer Interaction, Psychology or Social Science
Experience in a B2B or SaaS setting
Strong analytical mindset with experience in qualitative and quantitative research
Proven ability to translate complex data into strategic insights and clear recommendations
Expert storyteller and communicator able to engage and encourage confidence across different teams
Excellent stakeholder management, with the ability to influence and align cross-functional teams
Skilled at prioritising and delivering research in ambiguous, dynamic environments
Adept at facilitating workshops and collaborative sessions to drive alignment and innovation
Proven record in conducting user research for advanced data analytics platforms (nice to have)
Previous experience in the AdTech industry (nice to have)

Responsibilities

Design and execute end-to-end research projects using various qualitative and quantitative methods to uncover user needs and behaviours
Drive business impact by translating research findings into actionable insights and recommendations that guide the product strategy and roadmap – influencing business, product and design decisions
Create compelling and concise deliverables, including reports, presentations, and workshops, to communicate research insights effectively
Collaborate cross-functionally by bringing together product, design, engineering and business teams to align and foster collaboration in addressing user challenges
Push for user-centricity by advocating for the value of user research and evangelise research insights, promoting a user-centred mindset across teams and stakeholders
Democratise research by mentoring colleagues on best practices for embedding research into product development and design processes
Stay informed about industry trends, tools, and methodologies to continuously improve the impact of user research

Skills

Key technologies and capabilities for this role

User ResearchQualitative MethodsQuantitative MethodsResearch DesignInsight TranslationProduct StrategyStakeholder CollaborationReportsPresentationsWorkshops

Questions & Answers

Common questions about this position

What education is required for the Senior User Researcher role?

A Bachelor’s degree or equivalent in a relevant subject such as Human-Computer Interaction, Psychology, or Social Science is required.

What experience is needed for this position?

Experience in a B2B or SaaS setting is required, along with a strong analytical mindset and experience in qualitative and quantitative research.

What key skills make a strong candidate for this role?

Candidates should have proven ability to translate complex data into strategic insights and clear recommendations, plus skills in designing end-to-end research projects and collaborating cross-functionally.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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