Senior User Experience Researcher at Columbia Sportswear Company

Portland, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, Retail, ApparelIndustries

Requirements

Bachelor’s degree in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related field, or combination of equivalent education and experience
5-8 years of experience in user research and usability analysis
Proven track record executing usability studies to elevate customer behavior across time and device in the digital space
Proficient in qualitative and quantitative data analysis, remote testing, testing mobile interfaces, card sorting, survey evaluation, and heuristic evaluations
Knowledgeable in observability tools such as Fullstory, Figma, Proto, and Quantum Metric
Experienced with Web Analytics, eCommerce domains and Agile and Lean Product Development practices
Superior verbal and written communication and presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers, and executives
Ability to translate business requirements into interaction requirements for technical team
Proven knowledge and experience with a wide variety of qualitative and quantitative research methods
Knowledge of statistical analysis and experience with software applications, web applications, web sites, responsive sites & native mobile apps
Able to work collaboratively and independently with minimal supervision

Responsibilities

Design and execute research studies, including hypothesizing issues to plan, conduct and analyze consumer behavior
Synthesize data from multiple sources to tell a holistic story about consumers shopping experience across time and multiple devices
Communicate insights to the design team on consumer behavioral trends, attributes, and profiles
Work with stakeholders to understand consumer experience improvement opportunities
Present findings and recommendations to large groups, both internally and externally
Partner with the User Experience and IxD (Interaction Design) to translate research results into design recommendations that resolve customer struggle points and increase online conversion
Participate in research review sessions, receiving and providing feedback on UX deliverables to ensure correct outcomes
Contribute to the development of a research insights library so that current consumer experience insights can be catalogued and distributed
Use observability tools to identify .com pain points and site health

Skills

Key technologies and capabilities for this role

UX ResearchQualitative ResearchQuantitative ResearchConsumer Behavior AnalysisData SynthesisStakeholder CommunicationPresentation SkillsInteraction DesignUser StudiesResearch Planning

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is a hybrid role based out of headquarters near Portland, Oregon, with the current expectation to work onsite four days per week, subject to change based on business needs.

What skills and experience are required for the Senior UX Researcher role?

Candidates need proficiency in qualitative and quantitative data analysis, remote testing, testing mobile interfaces, card sorting, survey evaluation, and heuristic evaluations. Knowledge of observability tools like Fullstory, Figma, Proto, and Quantum Metric, plus experience with Web Analytics, eCommerce, and Agile/Lean practices is required, along with 5-8 years in user research.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the team culture like for the eCommerce Consumer Experience team?

The eCommerce team focuses on relentless improvement of the customer experience, always striving for a better, faster, easier experience with the consumer at the center of everything they do.

What makes a strong candidate for this Senior UX Researcher position?

A strong candidate has a Bachelor’s degree in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, or related field, 5-8 years of user research experience, and a proven track record in usability studies for digital customer behavior across devices. They should be able to work collaboratively and independently with minimal supervision.

Columbia Sportswear Company

Designs and sells outdoor apparel and gear

About Columbia Sportswear Company

Columbia Sportswear Company designs and sells a variety of outdoor clothing and gear, including jackets, shirts, pants, shorts, footwear, and accessories like hats and backpacks. Their products are aimed at outdoor enthusiasts, hikers, campers, and active individuals of all ages. Columbia's products are known for their quality and durability, setting them apart from competitors in the outdoor apparel market. The company operates through a direct-to-consumer model, selling via their website, retail stores, and partnerships with other retailers, which helps them reach a wide audience. Their goal is to provide high-quality outdoor gear that enhances the experience of those who enjoy outdoor activities.

Portland, OregonHeadquarters

1938Year Founded

$40KTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Wellness Program

Employee Discounts

Mental Health Support

Risks

The new Cherry Hill Mall store may face challenges in a competitive retail environment.

The Vader Collection may not resonate with Columbia's core customer base.

Strategic shifts by new marketing leadership could impact brand loyalty.

Differentiation

Columbia Sportswear offers innovative outdoor apparel with a strong brand reputation.

The company employs a multi-channel sales strategy for broad market reach.

Columbia's collaborations, like the Star Wars collection, attract niche markets.

Upsides

The rise of outdoor activities post-pandemic boosts demand for Columbia's products.

Collaborations with franchises like Star Wars enhance brand visibility and appeal.

Direct-to-consumer sales and social media marketing reach younger demographics effectively.

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