Senior Trust & Safety Policy Manager

Position Overview

• Location Type: Not Specified
• Job Type: Not Specified
• Salary: Not Specified

Position: Senior Trust and Safety Policy Manager

The Wikimedia Foundation is seeking a Senior Trust & Safety Policy Manager to advance its mission of empowering every human to freely share in the sum of all knowledge. As part of the Legal team, this role will help build and maintain safe, welcoming environments for the diverse global community of volunteers who create and curate free knowledge on Wikipedia and other Wikimedia projects. The Foundation's commitment to safety, efficiency, and fairness is essential to ensuring access to free, reliable information worldwide.

Reporting to the Senior Manager, Trust & Safety, this role plays a critical part in reviewing, enhancing, and developing trust and safety policies. The work will largely revolve around internal policies, collaborating with internal and external stakeholders to identify areas for improvement and recommend changes to address gaps, inefficiencies, or for regulatory compliance. The goal is to ensure policies reflect movement values and meet community needs, strengthening commitments to transparency, fairness, and inclusivity.

In addition to reviewing and enhancing internal policies, the role will support the development of trust and safety policies guiding volunteers, including the continued rollout and implementation of the Universal Code of Conduct (UCoC) across Wikimedia’s global, multilingual communities. This involves strengthening collaboration with the Universal Code of Conduct Coordinating Committee (U4C) and partnering with multiple language-based project communities in their review and improvement of UCoC adherence. The role may also involve developing public resources and training materials to promote consistent, fair enforcement and build capacity throughout the Wikimedia ecosystem.

Furthermore, the role contributes to investigating and responding to threats to the safety of Wikimedia projects, communities, and the public. This includes reviewing and escalating emergency contacts to law enforcement when necessary and contributing to confidential case reviews to shape policy recommendations and ensure appropriate application of standards.

Success requires a deep understanding of fostering healthy online communities and building equitable systems for users in distress, with a strong ability to understand and navigate community norms and processes. Working collaboratively with volunteers and staff from diverse backgrounds to establish a culture of peer support and excellence within the UCoC framework is key.

The Wikimedia Foundation welcomes candidates from any background who are excited to bring their expertise to this mission-driven role. Passion for creating safe, equitable, and resilient online communities is encouraged.

Requirements

• Not Specified

Responsibilities

• Reviewing, enhancing, and developing Foundation-internal trust and safety policies to ensure they reflect Wikimedia’s values and meet the needs of diverse global communities.
• Collaborating with the manager and team members to identify areas for improvement within existing policies and recommend changes to address gaps, inefficiencies, or emerging challenges.
• Collaborating with U4C, project communities, and affiliate groups to promote UCoC adherence, provide training as requested, and build capacity for consistent enforcement. (Occasional international travel may be required.)
• Providing safety risk assessments on new Wikimedia products, projects, tools, and features before they are launched, upon request.
• Contributing to team discussions and confidential case reviews to shape policy recommendations and ensure the appropriate application of standards, aligning with broader safety goals.

Application Instructions

• Not Specified

Company Information

Organization: Wikimedia Foundation Mission: To empower every human to freely share in the sum of all knowledge. Team: Legal Focus: Building and maintaining safe, welcoming environments for the Wikimedia community.