Senior Technology Consultant, CRM and Industry Workflows

The Senior Technology Consultant will act as a technical expert on the ServiceNow platform, advising customers on leveraging configurations to achieve business outcomes. Responsibilities include educating the ServiceNow community through white papers, supporting customer-specific process definition and gap analysis, and leading design workshops. The role involves guiding customers through ServiceNow capabilities, drafting and reviewing user stories, performing hands-on development, and overseeing development processes for partner resources. Additionally, the consultant will prepare customer-facing deliverables, manage multiple complex projects, lead continuous improvement practices, support sales activities, and provide training and mentoring to team members and partners. Up to 50% travel may be required.