Senior Technology Consultant, CRM and Customer Workflows (Secret Clearance)

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

The ideal candidate has experience integrating AI into work processes, decision-making, or problem-solving. A Secret Clearance is required for this position. Experience with the ServiceNow platform, including Flow Designer, REST, JavaScript, HTML, CSS, SSO, and Mid-servers, is essential. Familiarity with AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI is also necessary. The role requires the ability to lead customer design workshops and provide technical expertise on the ServiceNow platform.

Responsibilities

The Senior Technology Consultant will act as a technical expert on customer engagement teams, configuring ServiceNow Customer Workflow products to accelerate customer business outcomes. Responsibilities include educating the ServiceNow community through white papers, advising customers on leveraging the platform, supporting customer-specific process definition and re-engineering, and leading design workshops. The consultant will guide customers through ServiceNow capabilities, draft and review user stories, and provide ad-hoc oversight and training to customer administrators. They will also perform hands-on development on the ServiceNow platform, implement AI offerings, prepare customer-facing deliverables, manage multiple complex projects, lead continuous improvement practices, and support sales activities when required. Travel up to 50% annually may be necessary.

Skills

CRM

Customer Workflows

ServiceNow platform

Technical Consulting

Configuration

Process Definition

Gap Analysis

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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