Senior Technical Support Engineer

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, CybersecurityIndustries

Requirements

Candidates should possess excellent written and verbal communication skills, a deep understanding of developer workflows and build systems, including CI/CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite, and SCM environments such as Git, SVN, Perforce. Familiarity with Web Application Security concepts including OWASP Top 10 and a basic understanding of API and Webhooks is required.

Responsibilities

The Senior Technical Support Engineer will be responsible for remotely engaging with customers to analyze, reproduce, and resolve technical problems, managing support tickets, owning customer questions from initial creation to resolution, and contributing to building a best-in-class technical support function by documenting issues, writing knowledge base articles, and collaborating with product and engineering teams to prioritize feature requests. They will also participate in on-call duties and lead and improve Support operations to help Semgrep grow as a business.

Skills

Technical Support

Problem Solving

Static Analysis

SAST

Supply Chain Security

Secrets Management

Customer Engagement

Ticket Management

Communication

Semgrep

Vulnerability detection tool for software development

About Semgrep

Semgrep offers a tool that helps security engineers and developers identify and fix vulnerabilities in their code before deployment. It integrates into existing workflows, providing actionable insights while significantly reducing false positives in open-source vulnerabilities by up to 98% through reachability analysis. The tool is designed for speed, with average scan times of less than 5 minutes, allowing teams to quickly address security issues. Semgrep aims to enhance the security of the software development life cycle, improving productivity and reducing technical debt.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$90.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Paid Vacation

401(k) Retirement Plan

Professional Development Budget

Flexible Work Hours

Remote Work Options

Risks

Increased competition from Snyk and GitGuardian in the code analysis market.

Rapid evolution of programming languages may outpace Semgrep's tool updates.

Customer concerns about data privacy in cloud-based solutions could affect adoption.

Differentiation

Semgrep reduces false positives in vulnerabilities by up to 98% with reachability analysis.

The tool integrates seamlessly into existing workflows and ticketing systems for developers.

Average scan time is under 5 minutes, enhancing productivity and efficiency.

Upsides

Increased demand for supply chain security tools boosts Semgrep's market potential.

Rise of DevSecOps practices aligns with Semgrep's focus on SDLC security integration.

Growing popularity of IaC tools presents expansion opportunities for Semgrep.

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