[Remote] Senior Technical Support Engineer at Conduit

Apac, Apac, Uganda

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, Cryptocurrency, TechnologyIndustries

Requirements

2+ years of experience in technical support, infrastructure ops, or DevOps in a fast-paced B2B or cloud environment
Hands-on experience in technical support, infrastructure ops, or DevOps in a web2 or web3 environment
Self-starter who can thrive with autonomy and take initiative
Ability to solve complex technical problems and stay calm in high-stakes situations
Comfortable with container orchestration (e.g. Kubernetes), storage/compute systems, APIs, and observability stacks
Knowledge of L1s or rollup architectures
Experience with support tooling and automation
Strong communication and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Familiarity with cloud platforms (e.g. AWS, GCP) and web3 technologies (e.g. Ethereum, blockchain)

Responsibilities

Troubleshoot and resolve technical issues raised by customers across multiple infrastructure layers
Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production
Proactively monitor and flag potential issues before they impact customers
Respond to urgent situations with clarity, empathy, and a methodical approach
Improve runbooks, tooling, and documentation to make support more efficient and scalable
Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements
Establish support practices for Asia operations as the first hire in the region
Collaborate with cross-functional teams (Engineering, Infrastructure, Solutions) to resolve complex technical issues
Develop and maintain knowledge of L1s or rollup architectures, container orchestration, storage/compute systems, APIs, and observability stacks
Participate in onboarding and training of new hires in support tooling and automation

Skills

Key technologies and capabilities for this role

Technical SupportEthereumRollupsBlockchainCryptoOnchain ComputeWeb3InfrastructureScalabilityModularity

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote and based in Asia to provide coverage during late US hours and early EU mornings.

What salary or compensation does this role offer?

This information is not specified in the job description.

What technical skills are required for this Senior Technical Support Engineer role?

The role requires experience troubleshooting complex technical systems including container orchestration, APIs, observability tooling, and rollup-specific infrastructure, along with a calm, systematic, and customer-focused mindset.

What is the company culture like at Conduit?

Conduit has an elite team with members from top companies like Meta, Brex, Amazon, and Paradigm, focused on ambitious builders scaling Ethereum in a high-growth crypto environment.

What makes a strong candidate for this role?

Strong candidates are eager to take ownership, solve problems end-to-end, and set the bar for customer support in Asia, with the ability to work across time zones as the first hire on the Solutions Team.

Conduit

Blockchain infrastructure platform for developers

About Conduit

Conduit provides a platform that enhances blockchain application development by addressing the limitations of traditional blockchains in processing complex computations. Their infrastructure allows developers to deploy production-ready OP Stack rollups, which are specialized blockchain environments capable of handling high transaction volumes with lower fees. This service is designed for developers and teams in the crypto space, enabling them to create and manage their own computing environments without needing extensive technical skills. Conduit differentiates itself from competitors by offering features like transaction tracing, real-time performance monitoring, and custom service level agreements, which help clients analyze transactions and monitor their blockchain's health. The company's goal is to unlock new possibilities for blockchain applications by providing a secure, scalable, and user-friendly platform that drives efficiency in the crypto ecosystem.

None, NoneHeadquarters

2022Year Founded

$42.8MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Crypto & Web3Industries

11-50Employees

Benefits

Remote Work Options

Risks

Competition from new rollup solutions like Phala Network's Op-Succinct rollup.

Potential reliability concerns due to incidents like Degen Chain's downtime.

Rapid blockchain advancements may outpace Conduit's current offerings.

Differentiation

Conduit offers scalable, customizable blockchain solutions with low gas fees.

The platform enables quick deployment of production-ready OP Stack rollups.

Conduit provides real-time performance monitoring and custom SLAs for developers.

Upsides

Conduit raised $37 million, showing strong investor confidence in its growth.

Partnerships with Friend.tech and Uniswap enhance Conduit's market presence.

Growing interest in Layer 3 solutions expands Conduit's potential client base.

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