Senior Technical Support Engineer

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates must possess a minimum of a bachelor's degree in a STEM field or equivalent work experience, with at least 5 years of experience supporting enterprise customers in a highly technical support role. A minimum of 3 years of experience with Docker and Kubernetes is required, along with familiarity with CI/CD concepts, Linux, Docker, Kubernetes, GitHub, Helm Charts, and Terraform. Strong communication skills and startup experience are preferred.

Responsibilities

The Senior Technical Support Engineer will take ownership of customer issues by triaging, investigating, managing, and resolving complex problems related to Chainguard Images. They will escalate issues to the Engineering team as needed, provide timely communication to customers while maintaining SLAs, and document detailed investigations of new issues. Responsibilities also include creating and managing Knowledge Base content, raising issues and feature requests to engineering and product teams, and participating in an on-call rotation for after-hours support.

Skills

Technical Support

Customer Support

Problem Solving

Enterprise Software

Troubleshooting

Communication

Knowledge Base Management

Issue Triage

SLA Management

Bug Reporting

Feature Request Management

Chainguard

Supply chain risk management and audits

About Chainguard

Chainguard specializes in managing risks in supply chains, particularly for businesses that rely on software. They conduct audits to identify risks and provide detailed reports with recommendations for improvement. Their unique offering includes a curated base container image distro, which helps businesses transition to secure software environments. Chainguard also provides supply chain observability services, allowing companies to track their software's origins and dependencies.

Kirkland, WashingtonHeadquarters

2021Year Founded

$249MTotal Funding

SERIES_CCompany Stage

Data & Analytics, CybersecurityIndustries

201-500Employees