Senior Technical Solutions Consultant at CaptivateIQ

Budapest, Hungary

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales Performance ManagementIndustries

Requirements

5+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications
Proven success owning and efficiently driving resolution for highly complex customer and system issues in a fast-paced, data-driven environment
Demonstrated expertise in analyzing and troubleshooting end-to-end data models (including calculation logic, dependencies, and data flows) to diagnose and resolve configuration gaps and financial discrepancies
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Must reside near one of the following locations: Remote- Hungary

Responsibilities

Own and resolve complex, high-impact customer cases, serving as the primary escalation point and driving thorough, professional resolutions that often require deep cross-functional coordination
Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, and data flows to uncover configuration gaps and root-cause drivers of discrepancies
Act as an escalation point for high-impact or urgent issues, ensuring a thorough and professional resolution
Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes
Proactively partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive the prevention of recurring problems through systematic fixes
Develop deep product and domain expertise in CaptivateIQ’s platform, data structures, and the broader domain of sales compensation and business logic
Analyze and validate data to identify root causes of configuration or calculation discrepancies
Partner with internal teams to improve workflows, documentation, and tooling that support scalable operations
Identify patterns and recommend process improvements to enhance efficiency and customer experience
Lead or contribute to initiatives that enhance support processes, tools, and knowledge sharing
Provide actionable feedback to inform product enhancements and improve usability
Champion consistency and quality across customer communications and effectively translate complex technical findings into clear, professional, and actionable insights for both technical teams and non-technical stakeholders

Skills

data modeling

root cause analysis

calculation logic

data flows

troubleshooting

configuration

cross-functional coordination

customer support

technical analysis

CaptivateIQ

Sales commission automation and tracking platform

About CaptivateIQ

CaptivateIQ provides a sales commission solution that automates and simplifies the commission calculation process for sales teams. The platform integrates various data sources, allowing for real-time commission calculations and reducing the need for manual data entry. Its interface is designed to be user-friendly, resembling tools like Excel or Google Sheets, which makes it accessible to users without coding skills. What sets CaptivateIQ apart from its competitors is its ability to offer customizable reports and commission plans, ensuring that all team members are aligned and motivated. The goal of CaptivateIQ is to help sales-driven organizations optimize their incentive structures and enhance operational efficiency.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$154.7MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

401(k) Company Match

Flexible Work Hours

Home Office Stipend

Professional Development Budget

Risks

Emerging fintech startups pose a competitive threat to CaptivateIQ's market share.

Continuous innovation in AI and machine learning may strain CaptivateIQ's resources.

Integration challenges with new features like SmartGrid could disrupt existing client systems.

Differentiation

CaptivateIQ offers a no-code platform for commission management, accessible to non-technical users.

The company provides real-time commission calculations, enhancing speed and accuracy for enterprises.

CaptivateIQ's customizable reports and plans align with personalized employee incentive structures.

Upsides

The rise of no-code platforms supports CaptivateIQ's user-friendly commission management approach.

CaptivateIQ's cloud-based platform benefits from the trend towards remote work solutions.

The subscription-based model offers predictable revenue streams, aligning with industry trends.

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