Senior Technical Program Manager, Operations, Teleop and Remote Ops at Serve Robotics

United States

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$170,000 – $190,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Autonomous Delivery, TechnologyIndustries

Requirements

BS degree in computer science, engineering or equivalent job experience
5+ years of experience in engineering program management or technical program management
5+ years experience with software, hardware, or autonomous systems
Experience successfully articulating technical concepts to both technical and non-technical partners
Strong technical knowledge of autonomous systems: including testing, bring up, integration, and deployment
Strong track record of managing complex cross-functional projects and shipping product features in a production environment
Experience building strong working relationships with senior leaders and engineers across functions and departments
An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience
What Makes You Stand Out
MS degree in computer science, engineering
Experience with products that include policy or regulatory aspects
Experience with robotics products, especially ones running in public spaces

Responsibilities

Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various operations and expansion projects including local network upgrades, pilot workstations, new vendor bring up, expansion to new cities/countries, User and remote operator interfaces, and teleoperation expansions
Lead and coordinate efforts across engineering teams, product managers, operations teams, policy, and business stakeholders
Gather requirements, align priorities, and communicate project status updates effectively to non technical leaders
Develop and implement processes that streamline workflows and improve efficiency
Analyze and update existing processes and identify areas for optimization and improvement
Coordinate broad communication efforts to keep all teams informed and aligned
Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability
Create detailed processes with artifacts that can be easily implemented and understood by a broad audience

Skills

Key technologies and capabilities for this role

Technical Program ManagementProject PlanningRisk MitigationRoboticsTeleoperationsRemote OperationsSoftware SystemsHardware CoordinationCross-Functional CoordinationAgile MethodologiesMachine LearningComputer Vision

Questions & Answers

Common questions about this position

What is the salary range for this Senior Technical Program Manager position?

The salary range is $170K - $190K.

Is this role remote or does it require office work?

The role is fully remote.

What qualifications and experience are required for this position?

A BS degree in computer science, engineering, or equivalent job experience is required, along with 5+ years of experience in engineering.

What is the company culture like at Serve Robotics?

The team is agile, diverse, and driven, with tech industry veterans in software, hardware, and design who solve real-world problems collaboratively and respectfully using robotics, machine learning, and computer vision.

What makes a strong candidate for this Technical Program Manager role?

Strong candidates will have a technical background with deep understanding of software and robotic systems, experience coordinating cross-functional teams including engineering, product, operations, and stakeholders, and skills in defining project scopes, managing risks, and developing streamlined processes.

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees

Risks

Rapid expansion may strain resources and operational capabilities.

Integration of Vebu could divert focus from core delivery services.

Over-reliance on partners like Uber and Nvidia poses potential risks.

Differentiation

Serve Robotics uses zero-emissions rovers for eco-friendly food delivery.

The company offers delivery-as-a-service with a subscription-based revenue model.

Serve Robotics integrates Vebu's Autocado for expanded automation solutions.

Upsides

Recent $80M funding supports expansion to 2,000 robots by end of 2025.

Acquisition of Vebu enhances automation offerings beyond delivery services.

Appointment of Anthony Armenta boosts AI and software capabilities.

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